Though I have a Warn 9.5 ti on my Rubicon, This is a story about the Warn 4.0 ci on my Polaris Ranger. After experiencing a 6 month delay in getting it repaired at the Polaris dealer near Brenham, Texas and then having it fail again after 5 or 6 uses in two years I contacted Warn Industries headquarters and they requested I send it to them postage paid. Long story short -- they replaced the motor with an upgraded unit and shipped it back to me immediately. Even though it was drastically out of warranty, the initial 6 month repair delay was probably the dealer's fault and not Warn Service Center's (I suspected that) and the fact that I need to run it more often; there was NO CHARGE! You just don't find service like that much anymore. They have a customer for life.