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The reality is that when ship something as big and heavy as a bumper, it will get thrown around and dropped. Despite the efforts of manufacturers to pack them well, (some better than others), they invariably suffer superficial damage (usually lost paint or powder coat). That type of damage doesn't bother me personally (although I understand why it may bother some people) and I've rattle canned many an item that's arrived that way. If something were more seriously damaged, like bent/twisted metal, etc, then I'd be a little more ticked off.
 
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