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Discussion Starter #1
I either have the worst luck or I am a magnet for shitty vendors...

First I order $3000+ worth of PSC stuff. QC was total shit. Bumpers only partially welded, latch doesn't fit, barely opens. Bumper hits tailgate... Fenders were made wrong and they tried to fix it with a rosebud torch, so it sort of went on, but not without digging into the paint...

Second I order gears, lockers, and a clamshell bearing tool from 4WS. They cant get them to be before the weekend so I cant install them right away. Not their fault. So they say everything will be there on Tuesday. So I drive 250 miles each way to get to my shop to install my gears and while I am driving on Friday, I get an email from UPS saying my shit is getting delivered next Monday. WTF. I call, they say they sent the order to Yukon but it never got sent out. Not my fucking problem. They realized it this week and got it mailed out, but just sent it ground. How fucking hard is it to take an order, promise a customer a delivery date, and follow through. It doesn't do me any good to get the parts i needed this weekend on monday. If UPS lost it, or was late, again, not their problem, but they never even sent my shit.

I don't want you to fix it after the fact. You cant fix it. My time is worth more than anything else to me. Your incompetence costs me time. You cant fix that. All I want, is a vendor who will do what they promise. I need to go into the 4wd parts business. If these guys can make a living treating people like this, I will be a millionaire in no time just by giving people what they pay for.
 

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I've noticed a major, "we'll get it right eventually" attitude, primarily with part manufactures.

- Didn't get the right hardware kit? Sorry, we'll send the right one.

....meanwhile you have a Jeep with a ton of nutserts in it, you're ready to paint your part and you are short 4 nutserts to finish. Been there before.

- You got 4dr corners and not 2dr? Whoops, pack them up, send them back, and we'll get new ones to you. My bad.

....but you then get customers that post up and say "that's great customer service" after this happens. Getting what you ordered is usually considered the bare minimum for an exchange of money. Good customer service and QC would be getting what you ordered, in a reasonable amount of time, the first time. Not after you've been inconvenienced and annoyed because of a lack of QC and redundant checks of product quality and order accuracy.
 

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Discussion Starter #3
Exactly. I am not sure I am going to be able to get the lockers and tools from anyone else that cheap, but i dont care. I told them to cancel the order, refund my money, and figure out how to get UPS to return to sender. I said I will not accept the shipment and if UPS leaves it on the door, that is where it will stay until someone steals it or UPS takes it back. Either way, not my problem.
 

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I either have the worst luck or I am a magnet for shitty vendors...

First I order $3000+ worth of PSC stuff. QC was total shit. Bumpers only partially welded, latch doesn't fit, barely opens. Bumper hits tailgate... Fenders were made wrong and they tried to fix it with a rosebud torch, so it sort of went on, but not without digging into the paint...
Stop being a jerk, don't you realize they have better things to do than QC your crap? They're hunting for the next "Spider girl" for fooks sake!!! :shitstorm: :hide:





Aaaand FWIW, dunno who you ordered from but Northridge got me my Yukon shit faster than quoted and right the first time. Thanks again! :beer:

Sent from my SGH-M919 via Tapatalk 5 beta for jkowners.com
 

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Exactly. I am not sure I am going to be able to get the lockers and tools from anyone else that cheap, but i dont care. I told them to cancel the order, refund my money, and figure out how to get UPS to return to sender. I said I will not accept the shipment and if UPS leaves it on the door, that is where it will stay until someone steals it or UPS takes it back. Either way, not my problem.
Don't do that once that pkg is left it is your problem , don't open it

When you get home bring it in and don't open it

As long as you don't open it you can refuse it later
 

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I've noticed a major, "we'll get it right eventually" attitude, primarily with part manufactures.

- Didn't get the right hardware kit? Sorry, we'll send the right one.

....meanwhile you have a Jeep with a ton of nutserts in it, you're ready to paint your part and you are short 4 nutserts to finish. Been there before.

- You got 4dr corners and not 2dr? Whoops, pack them up, send them back, and we'll get new ones to you. My bad.

....but you then get customers that post up and say "that's great customer service" after this happens. Getting what you ordered is usually considered the bare minimum for an exchange of money. Good customer service and QC would be getting what you ordered, in a reasonable amount of time, the first time. Not after you've been inconvenienced and annoyed because of a lack of QC and redundant checks of product quality and order accuracy.
THIS... ABSOLUTELY.
 

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I'm always a fan of the community members who tell you its not worth posting/complaining about because these type of things never ever happen, and the company in question makes the best parts ever! Hell, they even ordered a part once, and it wasn't wrong, so you must be incorrect in your assessment. talk about self defeating logic
 

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Seems like a lot of that going around lately. Probably more than we know about because a lot of people don't mention it or aren't on JKO. I'm sure there are plenty of very satisfied customers but to me that doesn't out weight the few times that it takes a company multiple times to get one customers order right.

Just seems like a few of these companies need to take a step back and remember why they got into this business in the first place.
 

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I'm always a fan of the community members who tell you its not worth posting/complaining about because these type of things never ever happen, and the company in question makes the best parts ever! Hell, they even ordered a part once, and it wasn't wrong, so you must be incorrect in your assessment. talk about self defeating logic
Come on dude, I've ordered 5 things from them! :thefinger:
Ain't ever had a problem with quality or shipping from PS.
 

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Right parts
Right time
Right place
Right price.

That's what businesses/suppliers need to deliver to be successful.

This is a good reason to order from Northridge, Qtec, or someplace with stock, because they can tell you it is all here and will ship today. Qtec will ship for free if you ask nicely over the phone.
 

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I think a lot of these 4x4 companies need to spend a bit more time on QC and customer service and less time dragging the boat loads of cash to the bank and extracurricular activities.

In talking to enough people in this hobby I've realized for every post there is like this where someone is unhappy and willing to bring it to the surface there are 10 other people that just didn't want to deal with it and accepted it and another 10 people that were so vocal or had such gross failures the companies do whatever they need to to keep their mouths shut.
 

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The thing is too a lot of this stuff is some pretty high dollar shit. If we were talking about RR or Shittybuilt basement quality/priced stuff I could understand putting up with some issues.
 

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Here is my take on the situation. Being a machine shop owner I know about quality and know how important it is. That being said shops like psc who have grown rapidly dont care enough to put in the time and money to make sure everything is 100 percent in the quality dept. seeing how most people are a one time purchase they could care less if they were happy the first time since they probably won't buy again anyway. I bet if someone was buying 100 sets of fenders a week every single week they would make dang sure they were all right.
 

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There are always those who don't like GR for their own reasons, and we get that as GR isn't for everyone. It's the same for all types of businesses and not just the off-road industry.

With this in mind, we focus a great deal on the quality of our products/craftsmanship as well as customer service. It doesn't matter if it's a one-time customer or a repeat customer, we apply the same focus/concern to each. :beer:
 

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I like to hear legitimate concerns from other JKOers but when posters just go around taking shots at companies it comes across as petty and immature.
 
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