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Discussion Starter · #1 ·
Dear Service Rep,
I understand that you are only doing your job by calling me to remind me that that my 08 JK has three safety related recalls. Please forgive me for sounding a little put out with you but:

A. I don't have a factory front tow bar so I am not worried about it falling off. In fact I don't have a factory front bumper because it has been replaced by a PSC BFH.

B. My inner fender liners don't rub. I fixed that problem when I installed my PSC fenders.

C. A "hot oil" light is not really a fix....Would you like to cover the cost of my parts and labor to install a aftermarket cooler.

I understand you are trying to reduce your liability that having design errors causes.

In the end it is still my choice....please don't call me again.

Thanks,
Jay



Yep that sums up the conversation that I just had....
 

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sounds like you were a lot more polite to them than i would have been...

usually when i have to talk to a service rep it ends with me cussing them out for being such dicks and denying warranty claims for an issue with a fuel line because i have big tires....
 

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Discussion Starter · #3 ·
i guess I was semi nice because it was not like I was there dealing with a problem. In fact it was a corporate service rep that called out of the blue. the only time it has been to the dealer was two weeks after we bought it when the fuel pump went out.

I don't know. It agitated me but it was not like it was the woman's fault that called. She was just doing her job.

She was polite, it was just annoying.
 

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I've been cussing them all day today. The header bar on my soft top warped just like Chrysler new it would based on thier TSB. I took it in and they wanted $120 to diagnose what was causing the wind noise even after I told them it was a warped header bar and gave them the TSB numbers. After practically twisting his arm to give a price to fix it should they determin it was caused by the header bar, he told me it would be $460! The part is available online for $90 and by all posts it looks like it's a max 45 minute job.
 

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sounds like you were a lot more polite to them than i would have been...

usually when i have to talk to a service rep it ends with me cussing them out for being such dicks and denying warranty claims for an issue with a fuel line because i have big tires....
Nothing shocks me anymore with these ass hats!!!! But it seams if you have big tires they will void anything.
 

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got my stack of recalls, no rubbing fender liners and an aftermarket cooler too.
Relax:thefinger: to much bitching
service rep?
 

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sounds like you were a lot more polite to them than i would have been...

usually when i have to talk to a service rep it ends with me cussing them out for being such dicks and denying warranty claims for an issue with a fuel line because i have big tires....
Fucked up fuel line... warranty work... denied?

..URK... Familiar Homicidal Urge

....RISING.....

My favorite is when the lie right to your face about having to drop the transmission to complete the repair, then they DONT DROP THE TRANS, but they are nice enough to fuck up your swaybar discos. If I go back to Sport again, it may be to beat a dumbass with my newly bent disco link until I straighten it back out with their skull.
 
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