My only gripe with them, was their poor handling of my powder coated products. When I got around to installing the above mentioned items, most of the them had some scuffs or scratches even though it was packed extremely well and had no signs of damage by UPS.
Yes I am continuously amazed at how much damage can happen just from UPS throwing around the boxes, even when the box itself looks to be in relatively good shape. We do our best to wrap the products and protect them during shipping, while trying to avoid using that messy spray-in foam others use.
It's one of the reasons we continuously review whether or not we should just be like the others and not offer powdercoating. But for now, we'll continue to offer it and continue to guarantee your satisfaction.
