good customer experience w/ vendor - : Jeep Wrangler JK Forum
  • 2 Post By j3ff3ry_j33p
  • 3 Post By Schlieko
LinkBack Thread Tools Display Modes
post #1 of 3 Old 04-05-2019, 05:48 AM Thread Starter
Super Moderator
j3ff3ry_j33p's Avatar
Join Date: Jul 2012
Location: Nashville
Posts: 6,054
Feedback: 1 reviews
good customer experience w/ vendor

This may get moved to General or even chitchat but, I opted for " Wheel & Tire" since w/out air none of us could deflate-inflate our big tars . Plus this company's products move a large % of the air goin into tires each day. Last but not least, they are a JKOwners vendor, I just felt a little attn was deserved.

Like you , I've carried many air compressors. From the HarborFreight little red one to ARBs , knockoffs to Viair models. The next to last one I had was a Chinese , generic that lasted a long time. It was so slow. Finally after multiple posttrail fillups where the low-duty cycle took forever I'd had enough. Plus, that was all on 35" tires ; I'd moved to 37s.

I needed a quality built aircompressor with more power.

I did research . I was not into the powertank . Even tho I've never used my jku's a/c , I just wasn't interested in a York.
I noticed a new ( at that time) hiflow , powerful portable offering from @VIAIR called the 440p; a 12v comp with almost unheard of CFM (approx 3cfm @ 90psi ). 33% Duty cycle was mediocre but I only ever need 10-15psi after wheeling to be at roadpressure, so I ordered one on chance it'd suffice.

Its an awesome, if slightly costlier, compressor.
I can air up from 10psi to 24psi in my 37 in about 2min . Under 10 min to fully inflate all four tires is awesome.
It's biggest feature - very high CFM- comes at a price tho; lotsa heat.

The little things forces air out at such a high volume that they had to install exhaust pipes on both sides.

These are on the outside , running out of the head down along base backup to a rear joiner and manifold that the fill chuck is affixed to. I have always been cautious with the thing since ,if anything of substance struck those chrome exhaust tubes , I knew it could be bad.

At CFR a 2-3 weeks ago , my daughter & I had to head back home the last evening ( loading up quickly) & wouldn't you know that's the time I accidentally touched one of these
heat exhaust tubes. I'd say that from about thigh-high , I dropped the compressor. It landed just right & bent the base, snapped the exhaust tube's mounting bung /joint directly off at the head & even ate a few coolling fins.

That next week, I found a few minutes to call support for Viair to see if I could buy the busted parts/ how to fix it . I had filled wrrnty out but it was far past the agreement coverage ,iirc. This thing was 4-5 yrs old. So, I reached tech support for Viair . John from this dept was cool & knew his business. Once I told him the story he checked my acct up then asked me if my address was the same as wat they had.
He said ," let me go back to warehouse , talk to our engineers & see if we even have parts for a 440p. If it's ok , I'll email you the prices & can send at no shipping cost to ya,Mr. Williams . Now, I can't promise we will have these, just fyi..I can't guarantee we have the necessary items in supply..."

so, I forgot about it.

Yesterday, was 3weeks after that.
I went downstairs at lunchtime. I opened door just to see the weather , get some fresh air & sitting on my porch was a box .

I opened to find among all the packing material a reedvalve gasket together w/ an entirely new head & exhaust pipes for a Viair 440p .

If that isn't fantastic customer support I don't know what is.

I initially had a little buyer's remorse after spending a little more for this model 5 yrs ago. However, this experience has reminded me why sometimes buying the nicer gear is the right thing to do.
I'll now buy & recommend the VIAIR products based upon such fantastic customer handling . I sentvan email saying they should give John a raise & mostly wanted you guys to hear of this experience. Rare behavior those days.

Thanks ,VIAIR. Keep it up!

rockystock and 2qik2see like this.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
j3ff3ry_j33p is offline  
Sponsored Links
post #2 of 3 Old 04-05-2019, 06:21 AM
Gunnery Sergeant USMC (ret)
Uncle Sams Misguided Child's Avatar
Join Date: Dec 2010
Location: Tucson AZ
Age: 52
Posts: 22,046
Feedback: 8 reviews

Good to hear.

Originally Posted by lohchief View Post
If people don't take a stand now,you'll be bitches under their thumbs tomorrow.
Originally Posted by StubEXrube View Post
I think too much of a pressure variant between Earth and outer-space... lack of oxygen... something like that.
Uncle Sams Misguided Child is offline  
post #3 of 3 Old 04-05-2019, 09:35 AM
Join Date: Jun 2018
Posts: 30
Feedback: 0 reviews

Have had a Viair for years. Works great. Just sits under the hood waiting for the next time needed.
Schlieko is offline  
Sponsored Links

Quick Reply

Register Now

In order to be able to post messages on the : Jeep Wrangler JK Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Thread Thread Starter Forum Replies Last Post
Good Experience with Motech MoabUSA Modified JK Tech Dept. 19 12-15-2014 07:18 PM
Good friends and unbelievable customer service!! Gotlime? Chit Chat 21 04-15-2013 10:35 PM
Good Customer Service Still Exists Mr. T Chit Chat 2 07-22-2010 09:37 AM
A real experience in customer service FUN LS1 JK General Discussion 21 10-21-2009 05:57 PM
Good experience with internet vendors oZmonKey JK General Discussion 0 09-09-2008 03:49 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome