I can tell you from going through this a few months ago they are trying to slick their way out of it that’s for damn sure....
Went in last summer for an oil change and asked about the 5 year check up that was roughly due about that time, basically I was 12 days too early and would have to come back within my “time window for my vehicle”.... wtf... I cannot give you the hard dates but it was a narrow band of a few weeks and if you miss it your booted the f.... out.
The local dealer here has become a dick about warranty and modified Jeeps. We live in the heart of four wheeling and I guess the guy has decided he has a captive audience and he can just be a jackass. They approved my '09 JKUR in 2014, no problem. Took it in last month, dropped it off and got a call a few minutes later from their service advisor that they wouldn't inspect it because of "a lift & big tires." She suggested I take them off and put it back to stock! I told her that would likely cost about $12,000. I just wanted to know what had changed since five years before, as the JK is in virtually the identical state it had been when they approved it then. I got refered to the service manager, who should never be permitted to speak to customers, period. He went on a rant, denied they'd approved it in 2014, told me to take "that thing" to another dealer, "maybe they'll approve it, I WON'T!" When I showed him the approval from 2014 he just blew it off and said "Someone didn't know the rules." (What rules?) I told him what he was doing would likely get them in court, the jackass replied "I'd LOVE to see YOU in court!" I've been a customer of the place for 20 years and have bought several Jeeps from them, not to mention spending thousands there for parts & service. Obviously owner loyalty is concept lost on them. (Couldn't help but notice it was 1:30 PM and their shop was empty.)
So, I took his advice. There are a few other Jeep dealers near here. I made a single call, asked about getting the warranty inspection done and was up front with them about what had happened at the local dealer. Their service manager responded "I guess they don't like having good customers. We do, so bring it on in, we'll get it handled for you." Took it in at the scheduled time, everything was handled, the inspection signed off and the warranty coverage approved in something like 30 minutes.
While I was waiting the sales staff complimented the build (all of them have built rigs) and they tossed me the keys to a '19 JKUR, which I took for a spin. When the time comes they will get the business.
My local dickhead dealer will get a "Go f___ yorself" letter from me soon. So, the moral of the story, don't take no for an answer, AND, don't miss your inspection date. Dealers aren't sending out the notification postcards as they were five years ago.
'09 JKRU. 4" Teraflex long arm, Teraflex R44 housing, Teraflex / Fox Resis, Poly Performance skids, Nemesis Billy Rockers, Nemesis flares, 37" ATZ P3s on 17" 5x5.5" Trailready HDs, Spyntec hubs, Teraflex BBK, Mopar BBK master/booster, Superior front & Alloy USA rear axle shafts, CTMs, Reids, Synergy drag link & tie rod, WTOR hydro-boosted steering, 5.38s, TF Dual Rate front bar, TF bumpers, Warn Powerplant, Tom Woods shafts, AA xfer case cable, Kilby canister relo, RH4x4 cage.
Last edited by SoK66; 04-11-2019 at 06:40 AM.