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Illegal? Yes. Does it happen? For sure. Is there much an individual can realistically do when a billion dollar corporation does something illegal you don't like? Nope and that's why they'll keep doing it.
Yup. Exactly.
I think the key thing is to make sure you have a good relationship with the service advisor regardless of what parts you've got on your rig. I would say our JK is probably the most modded one this particular dealership sees come in and we've got a 100k mile extended warranty on it.
When it comes to service advisors, as a consumer you really have to put yourself in their shoes. They are on the front lines to getting shit on by venting customers looking to lash out on someone. These guys gotta here all the BS all day from angry customers so you need to take a different approach.
If you are cool with them and treat them like a human being, they will definitely take care of you and let things slide that they normally would not do. They will remember you. I even took the extra step to give them a good review and made it a point to mention the service advisor's name.
For example, just recently our JK's radiator decide to crap out just running errands around the block. When I called the service department, the gate keeper on the phone said it would be 1 month before I could even get an appointment booked. That shit wasn't happening so I trekked over to the dealer and spoke to my service advisor personally. He got me into the rotation for an appointment 3 days later. I still had to shell out a little on top of the $150 deductible but I was fine with that. Dealership makes a little money which I'm good with and we get our JK back fast.
Now having said that, I definitely wouldn't waste $ on a Mopar lift. For the $ being shelled out, you can get a pretty good kit from guys like JKS.