Wet Okole seat covers - FAIL - JKowners.com : Jeep Wrangler JK Forum
 
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post #1 of 10 Old 05-12-2009, 09:27 AM Thread Starter
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Thumbs down Wet Okole seat covers - FAIL

So I bought a set of Wet Okoles for the JK. First set I've owned. Heard nothing but good things about 'em.

Previous ride had a set of custom Coverkings I bought for it, they cost about the same as the Okoles. Those had CR-grade neoprene all around the entire seat surface, perfectly cut and stitched, nice tight nylon weave fabric over the top. They fit so well, and were so nice, it looked like the seats were actually re-upholstered. I don't know if Coverking's JK covers are this nice, but I suspect they would be. I figured Okoles would be at least as nice with that price, right??

Wrong! First, I asked for no logo and of course they have one. Inside the bag is an order slip that says 'No logo'. Nice. For your damn-near-$500, your 'neoprene' seat covers have a thin layer of neoprene on the seat bottom and back and nowhere else. The rest is just a layer of loosely-woven fabric with a little thin stretchy padding in between, no neoprene to be found. The fit...man, where to start. Some of the holes aren't aligned quite right, so you can pull and stretch it all day and you'll still have some wrinkles and areas that don't fit right. They never fit that tightly in any particular area. When it's all said and done, they still look like seat covers and nowhere near the quality of the Coverkings I had.

Thinking of getting Wet Okoles? Save your money, they aren't worth it. Insist on getting some anyway? I have a set I'll sell you. FAIL!
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post #2 of 10 Old 05-12-2009, 10:07 AM
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I had them on my last 4X and they were fine. I had them installed by their factory guys and they fit like a glove.
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post #3 of 10 Old 05-12-2009, 10:15 AM
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Before ragging them I would give their cust service people a call. They will make any problem right asap. Mine were perfect before I switched to leather. When I got mine I thought there was a problem with the headrest covers, I called them and they 2nd day air'ed me out the replacements no questions asked. Turned out the only problem with the head rests was "operator error".

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post #4 of 10 Old 05-12-2009, 10:30 AM Thread Starter
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I agree, and I'll contact them, but it's a multi-pronged issue. There is the 'these particular seat covers' issue, then there is the 'Wet Okole seat covers' issues which can't be resolved from a customer service call. That's the basic construction of the things, like ordering and paying for waterproof neoprene seat covers and getting only a neoprene facing. It goes beyond problems with a specific set of covers to whether I got my money's worth.

I dunno, maybe I'm being a little hard on them after my stellar Coverking experience, but I HATE feeling like I didn't get what I paid for.
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post #5 of 10 Old 05-12-2009, 10:37 AM
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Quote:
Originally Posted by X-Defector View Post
I agree, and I'll contact them, but it's a multi-pronged issue. There is the 'these particular seat covers' issue, then there is the 'Wet Okole seat covers' issues which can't be resolved from a customer service call. That's the basic construction of the things, like ordering and paying for waterproof neoprene seat covers and getting only a neoprene facing. It goes beyond problems with a specific set of covers to whether I got my money's worth.

I dunno, maybe I'm being a little hard on them after my stellar Coverking experience, but I HATE feeling like I didn't get what I paid for.
Yea sounds like there was a major quality control issue with your set. They are not neoprene like a wet suit by any means but the fit was great on mine and the padding seemed to be in all the right places. Hope they get you taken care of.

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post #6 of 10 Old 05-15-2009, 12:55 PM
 
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Wet Okole Customer Service Manager

My name is Tracy Willms @ Wet Okole Hawaii Seat Covers and I would be more than happy to help you with any problem you might be having with your seat covers. Were your covers were ordered through Quadratec? Have they been contacted? My contact number is 888 24-OKOLE (65653) ext 15. Please call.
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post #7 of 10 Old 05-15-2009, 05:50 PM
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Quote:
Originally Posted by tracywillms View Post
My name is Tracy Willms @ Wet Okole Hawaii Seat Covers and I would be more than happy to help you with any problem you might be having with your seat covers. Were your covers were ordered through Quadratec? Have they been contacted? My contact number is 888 24-OKOLE (65653) ext 15. Please call.
That was quick.

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post #8 of 10 Old 05-15-2009, 09:27 PM
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Well if that customer service doesn't take the wind out of any complaint, I don't know what would.

Thanks for lurking and stepping in Tracy.

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post #9 of 10 Old 05-16-2009, 06:16 AM Thread Starter
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All is well that ends well....problem solved through customer service channels. I don't need to tell you guys, that's where the difference comes in to play
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post #10 of 10 Old 05-16-2009, 07:39 AM
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Wow- agreed- well done, Tracy

As a side note/gripe, I don't get the idea behind (no disrespect to any individual) going online and ripping on a part on a forum without even calling the manufacturer or distributor first. If you have a problem with a product or service, contact the provider, then rip on them That's how it SHOULD be done- Mark W.

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