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post #1 of 31 Old 05-04-2009, 11:50 AM Thread Starter
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Quality business thread

I have spent more than a few hours on the phone lately plotting evil things for the JK. I have dealt with all kinds of companies- programmer/chip companies, suspension companies, distributors- all of it. I wanted to start a thread thanking the people who have earned it. Here goes:

TeraFlex- I've now talked to Carl on here, and Joe and Doug on the phone. All good guys who put the customer first, instead of the almighty dollar. They are passionate about what they do. Respect.

Rock Krawler- Not sure who has been putting up with me, but I've been PMing back and forth with someone over there- they are good guys (they're fellow New Yorkers, of course they are! ), and really love what they do. I truly appreciate that. Respect.

Tom at Truckcustomizers.com- just got off the phone ordering my Superchips Flashpac from him. Stand-up guy who made ordering the part and spending my paycheck a pleasure. Took good care of me, and have the best price I've seen on this piece. Respect.

TireRack- they always have very knowledgeable folks over there, and shipping is always dang quick (next day via ground from DE for me ). TONS of tire options, and they just picked up Dick Cepek. The website is SUPERB and simply unmatched. Been ordering from them for years, just ordered my 33's from them, and they knocked my shipping down a bit just because. Sweet Respect.

That's it for now- just wanted to say thanks to all these guys. They've made spending all my money way too easy though! But thanks, and respect where it's due. Keep up the good work! Doing the right thing really DOES get noticed- Mark W.

Back in a '94 YJ! Well, after I sink $$$$ into it...
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post #2 of 31 Old 05-04-2009, 11:54 AM
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Ill add a few to your list:

Berry @ S&B Filters
Larry @ Poison Spyder
John @ sPODS
Andy @ finishlinewest
Carl @ teraflex
Phil @ TrailDuty
Zack @ Thornton CO Dealership

all have been nothing but helpful and go out of the way to make customers happy !!!

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post #3 of 31 Old 05-04-2009, 12:44 PM Thread Starter
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Almost forgot to throw in a boo for Quadratec. Ordered a rear cargo liner on 4/06/09. On backorder for "a week." Ok- no biggie. A week later, still on back order. Called- "another week or so." Ok. Another week later- "another week." Another week later, "2 to 4 weeks more." Order cancelled. I understand supply and demand. I was demanding results, and all they supplied was ****e and a refund. Can't un-waste my time, sadly. Boo! Mark W.

Back in a '94 YJ! Well, after I sink $$$$ into it...
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post #4 of 31 Old 05-04-2009, 12:46 PM
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Almost forgot to throw in a boo for Quadratec. Ordered a rear cargo liner on 4/06/09. On backorder for "a week." Ok- no biggie. A week later, still on back order. Called- "another week or so." Ok. Another week later- "another week." Another week later, "2 to 4 weeks more." Order cancelled. I understand supply and demand. I was demanding results, and all they supplied was ****e and a refund. Can't un-waste my time, sadly. Boo! Mark W.
yup i went thru the same thing with my AEV hood

I was told 3 times it was on the truck and they didnt even have it in stock

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post #5 of 31 Old 05-04-2009, 12:50 PM Thread Starter
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Wow. What a terrible way to do business. I can't understand places that lie as a way of business/life. It's a good way to lose customers very quickly! Mark W.

Back in a '94 YJ! Well, after I sink $$$$ into it...
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post #6 of 31 Old 05-04-2009, 12:52 PM
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It looks like they have lost at least 2 lol

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post #7 of 31 Old 05-04-2009, 01:08 PM
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Other than backorder items (which yeah, list it on the site PLEASE) I havn't had any problems with Qtec. Of corse now with the other vendors on here offering to beat any qtec price, I just use them as a base price then PM PhilD

nah nah nah nah nah nah, I made you eat your parents - E.Cartman
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post #8 of 31 Old 05-04-2009, 03:08 PM
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I had the same problem with qtech......backorder for my floor liners.They should post what is in stock,and what isn't.Don't take an order from someone untill you make them aware of the item(s) are on backorder.

Somethin's happenin' here,what it is ain't exactly clear,there's a man with a gun over there,a tellin' me,I have to beware.....
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post #9 of 31 Old 05-04-2009, 04:09 PM
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Poly Performance has superior Customer Service, support, and products.

2007 JK
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post #10 of 31 Old 05-04-2009, 04:14 PM
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Here's my list of business' that I have purchased from over the past two months who have offered excellent customer service and good pricing.

Pete C. @ 4wheelparts Oakland CA.
John @ Benchmark Designs Inc.
Jason @ RedRock 4X4
Superior Axle & Gear Customer Service
Phil D @ TrailDuty

Thanks to all for great service.
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post #11 of 31 Old 05-04-2009, 04:35 PM
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Quote:
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Of corse now with the other vendors on here offering to beat any qtec price, I just use them as a base price then PM PhilD
Can I play?

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post #12 of 31 Old 05-04-2009, 06:20 PM
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Quote:
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Poly Performance has superior Customer Service, support, and products.

roger that X 10

08 Rubi Unlimited named Freebird

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Cat killing would almost certainly decline if we were allowed to hunt liberals.
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post #13 of 31 Old 05-04-2009, 06:58 PM
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All good info. I had the same Qtec problem with the JK floor mats, but they finally showed up. I've actually been getting great info, advice, & prices from:
[email protected] in Santa Rosa, CA

2008 Red Rock Rubicon Unltd 6spd dual top
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post #14 of 31 Old 05-04-2009, 07:10 PM
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I'm another customer starting to lose patience with Q'tec. I'm going on 3 weeks waiting on an item. Plus, I think their shipping charges are too high. I need to start looking at other vendors. I like Q'tec's catalog though.
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post #15 of 31 Old 05-04-2009, 07:18 PM
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I'll throw in David Castillo at Currie Enterprises

I spoke to him at length on my DIY Dana 60 build plan, and offered quite a few suggestions and what to look out for etc..

Jeff M.
2007 Rubicon Unlimited 4", 37's, 5.13's, and stuff
jk-forum, jk forum, jkforum, jeep jk wrangler, jeep jk unlimited, jk rubicon,
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post #16 of 31 Old 05-04-2009, 07:23 PM
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Poly perf. gets a thumbs up (sent me new u bolts after I snapped one and addmitted it was my fault)

tera-flex. a guy went out and took pics of his sway bar link mounts on his way home to help me w/ pulling a body lift.

As far as qtec, 4wd and other parts suppliers, I always call for availability b4 placing an order.
Between Jeep parts and gun/ammo sites I learned that calling ahead is always a good idea.
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post #17 of 31 Old 05-04-2009, 07:37 PM
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RocK Rash4x4
Gulf Coast Crawl Shop
Poly
RDM
Casanova Speed Shack
Red Rock 4x4
Trail Ready
AEV
I'll throw Currie out there too

Pain heals, chicks dig scars, glory lasts forever.

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post #18 of 31 Old 05-04-2009, 08:00 PM
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I did forget to mention OK4wd.com.These guys came thru for me right away,fast shipping and they do answer emails very fast,and the prices ain't bad.I wish I could remember who I dealt with there,but then again,I don't remember if I ate supper

Somethin's happenin' here,what it is ain't exactly clear,there's a man with a gun over there,a tellin' me,I have to beware.....
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post #19 of 31 Old 05-04-2009, 08:41 PM
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12voltguy at 12votguy.com
X50 or so for PhilD
Thean at Advance Adapters (Atlas Transfer Case)
Lance at Custom Conversions (Durango, CO)

BEER Helping me do stupid things to my JK since 2007!
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post #20 of 31 Old 05-05-2009, 04:29 AM
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PhilD and TrailDuty is always at the top of my list.


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post #21 of 31 Old 05-05-2009, 07:27 AM
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You guys have covered most of my list but I would have one addition...

Mel, Andrew and Lisa at Offroad Evolution have always been good to me.
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post #22 of 31 Old 05-05-2009, 07:36 AM
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Another recommendation for Phil @ TrailDuty. Awesome customer service and prices.
post #23 of 31 Old 05-05-2009, 07:38 AM
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Quote:
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You guys have covered most of my list but I would have one addition...

Mel, Andrew and Lisa at Offroad Evolution have always been good to me.

You are correct the ORE guys ares uper great guys to deal with

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post #24 of 31 Old 05-05-2009, 10:20 AM
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+1 on aggravation with Q-Tec - and I live only 15 miles from their warehouse in West Chester PA. They are great for little stuff, but anything beyond that they are a pain.
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post #25 of 31 Old 05-05-2009, 10:31 AM Thread Starter
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I have to say- I use Quadratec's website now just for the catalog- find part #'s and such, then call someone else Mark W.

Back in a '94 YJ! Well, after I sink $$$$ into it...
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