My OEM JKU top was missing two knuckles that allow it to slide on the rail and lock into the sunrider latches. I emailed bestop the parts listed for the application from quadratec to check if they were the right part. They said yes they were the correct part I needed, but they couldn't sell it to me. ok.
I order the parts, they dont work. I email bestop again, with pictures of the wrong knuckle next to the bow where it would attach.
First, they tried to say it wasn't the OE top and asked for pictures of the whole jeep. I send them pictures of the whole Jeep. They then say, "yup that's the OE top, sorry we can't help you with the part missing you need to contact mopar"
2 weeks of emails, one response maybe a day from bestop. For them to tell me yeah it's the right part, then say oh we can't help you, is real shady.
while i was waiting for this bracket/knuckle to be figured out. I said well maybe ill just get a new top, mine is a little beat. So i found the supertop NX on sale for 825. I order it.
Super top NX arrives, quality is china made crap. Screw holes aren't lining up in a straight line, scratches on some pieces, holes not punched all the way through.
While I'm installing the front arch brace, it snapped the connector on the other side. If you haven't installed the front brace, you have to use force to bow the arch to slide into the brackets on each side. Well the brackets are thin plastic. I didn't apply any excessive force, same used to get the rear one in place. Bad design, should be thicker plastic.
I email bestop to find how to get the passenger side door surround replaced. Oh they can't sell me the single part. I have to buy the whole door surround kit $180. Another 3 days of emails to figure this out.
My 2cents on shitop, thanks for listening and maybe this will help others look for other vendors.