Another Case of Customer Service - JKowners.com : Jeep Wrangler JK Forum
 
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post #1 of 5 Old 06-09-2011, 10:09 AM Thread Starter
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Thumbs up Another Case of Customer Service

So after going to my local stealership and getting a ridiculous part quote of $195.96 for an updated soft top header bar, I did some internet searching and found one at factorydiscountparts.com for $90.63 plus freight, which ended up being less than $10.

Got the part in a reasonable amount of time but unfortunately it was damaged by UPS. I filed a claim with Brown and the next day I got a call from factorydiscountparts and thier guy said they would ship one out. I told him it was a bummer that it was damaged because I had a 2000 mile trip I was leaving for the next day and that was one of the biggest reasons I had ordered the part in the first place. He told me he was going to make a few calls and would call me back. 10 minutes later he called to tell me there was one sitting out under my name at the local dealership and that I could pick it up today. The same dealer that quoted me $195!

I didn't ask for it, raise a stink or get pissed, they just took care of thier customer.

Thank you Jeremy.
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post #2 of 5 Old 06-09-2011, 10:12 AM
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Nice!!! Good to hear stories of that nature.


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post #3 of 5 Old 06-09-2011, 10:47 AM
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I think it's awesome that you managed to back to the SAME dealership and pick up what was likely the SAME part they would have raped you on for about half the price.
Would have made my day.



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post #4 of 5 Old 06-10-2011, 08:54 AM
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Weren't you tempted, even just a little, to show the invoice to the parts guy? I think I would have enlarged it on a copier and left it there for them to find (strategically missing my name and whatnot and the source) so the parts manager would raise hell trying to find out who bought (and sold) that header at such a bargain from them.

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post #5 of 5 Old 06-10-2011, 10:34 PM
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Nice to hear they went just a little further for a BIG difference. Getting more and more rare these days.

As for the price, not a big deal. So they have a 100% mark up. LOTS of companies with a variety of products do. It's the cost of instant gratification. ;-)

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