Another Case of Customer Service - : Jeep Wrangler JK Forum
LinkBack Thread Tools Display Modes
post #1 of 5 Old 06-09-2011, 10:09 AM Thread Starter
Rock God
jrider's Avatar
Join Date: Aug 2010
Location: Boise, ID
Age: 42
Posts: 1,195
Feedback: 1 reviews
Thumbs up Another Case of Customer Service

So after going to my local stealership and getting a ridiculous part quote of $195.96 for an updated soft top header bar, I did some internet searching and found one at for $90.63 plus freight, which ended up being less than $10.

Got the part in a reasonable amount of time but unfortunately it was damaged by UPS. I filed a claim with Brown and the next day I got a call from factorydiscountparts and thier guy said they would ship one out. I told him it was a bummer that it was damaged because I had a 2000 mile trip I was leaving for the next day and that was one of the biggest reasons I had ordered the part in the first place. He told me he was going to make a few calls and would call me back. 10 minutes later he called to tell me there was one sitting out under my name at the local dealership and that I could pick it up today. The same dealer that quoted me $195!

I didn't ask for it, raise a stink or get pissed, they just took care of thier customer.

Thank you Jeremy.
jrider is offline  
Sponsored Links
post #2 of 5 Old 06-09-2011, 10:12 AM
Rock God
scrogg's Avatar
Join Date: Apr 2008
Location: Utah
Posts: 899
Feedback: 0 reviews

Nice!!! Good to hear stories of that nature.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
scrogg is offline  
post #3 of 5 Old 06-09-2011, 10:47 AM
Join Date: Mar 2009
Location: Locked in a basement
Posts: 16,621
Feedback: 0 reviews

I think it's awesome that you managed to back to the SAME dealership and pick up what was likely the SAME part they would have raped you on for about half the price.
Would have made my day.

Dancin Dan is offline  
Sponsored Links
post #4 of 5 Old 06-10-2011, 08:54 AM
Granite Guru
rcul8r's Avatar
Join Date: Jun 2010
Location: Orlando, Florida
Age: 56
Posts: 132
Feedback: 0 reviews

Weren't you tempted, even just a little, to show the invoice to the parts guy? I think I would have enlarged it on a copier and left it there for them to find (strategically missing my name and whatnot and the source) so the parts manager would raise hell trying to find out who bought (and sold) that header at such a bargain from them.

Artificial intelligence is no match for natural stupidity
rcul8r is offline  
post #5 of 5 Old 06-10-2011, 10:34 PM
Granite Guru
Join Date: Apr 2011
Location: Kalamazoo, MI
Posts: 235
Feedback: 0 reviews

Nice to hear they went just a little further for a BIG difference. Getting more and more rare these days.

As for the price, not a big deal. So they have a 100% mark up. LOTS of companies with a variety of products do. It's the cost of instant gratification. ;-)

Always follow a great leader. In the absence of a great leader, BE ONE.
diver_matt is offline  
Sponsored Links

Quick Reply

Register Now

In order to be able to post messages on the : Jeep Wrangler JK Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome