I can share my experiences with this company.
I had a local shop order me 6" stretch corner armor. After a few weeks of not getting shipping info, they said they would get back with what was going on. No response back. Shop called back for me a week later, and they said they were behind on orders, but it was still being made. ...Okay, why didnt they tell us that. 6 more weeks pass, and we start calling daily. They are very polite on the phone, but never have a solid answer until I was told "We just have to cut the holes for the LEDs and it will be good to go" This took longer than a week until it actually got sent. They sent it with the wrong taillight holes, but I was not going to wait for the corners again, so I just got new tails.
That being said, its a solid product. No complaints about the quality of the product. But I am hesitant to order from them again. My daily driver was down, cut apart waiting for this corner armor for far longer than I expected because of the shipping delays.
They gave me the same story about LED holes and not having a laser cutter so they had to order the parts....that was just one of the excuses.
I already went on my trip.
I contacted the bbb and left this review
Beware! Please Read!
Wow! Where do I start?I was looking for an American company who used American steel to make there products. My search led me to Crawler Conceptz. Despite the negative online reviews I proceeded with my order.
I ordered bumpers and lights for my Jeep March 19, 2018.
the owner "Shad"said my products would ship within five days.
I paid in Full....over $1,300 through my PayPal account.
After 5 days I did not receive a tracking number so naturally I called to inquire. The secretary, Robin, informed me that they were running behind schedule and it would be another five days before my product shipped.
I had ordered the bumpers for a jeep rally held in Hot Springs Arkansas memorial day weekend. Since we had so much time to get them in and have them painted before that I decided to proceed. I waited another five days and called again when I received no tracking information. Robin explained that the parts were on back order and since the owner wasn't in (he was out of town) she couldn't tell me exactly when they would ship but assured me it would be early the following week.
I waited until Wednesday of the following week before I made another call "no tracking information yet".
When I was informed for the fourth time that my product had shipped I asked to speak to the owner (Shad) who initially took my order.
Shad told me he was meeting with his production team and he would call me back. That never happened. I called again the next day to speak to him but he was conveniently at lunch. I called again a couple of hours later and finally caught him. It was a Wednesday.... He told me he didn't want to break any more promises so he couldn't guarantee the product would be shipped the following Thursday but if I would be patient enough to wait for the one after that (15 days later) he could guarantee it for then.
Although it would put me in a tight position to get these bumpers and lights in with time to have them painted and installed before my Memorial Day trip I agreed because no other company would be able to get them to me on this short of notice.
I had also planned my trip and prepaid for the room at this point.
These bumpers were a very important part of this trip. Not having the proper bumper to install a winch on makes going on certain trails un advisable. Not protecting your jeep with steel bumpers and going on the trails using stock options is completely unadvisable. Any member of the off-road community would tell you the same ..... so would the owner of crawler Conceptz. That's why he guaranteed I would have these in. The new 15 day guarantee passes and still no tracking number or phone call.
At this point I start recording our phone calls.
I'm told that the bumpers will not be sent out because the owner is waiting on some parts that have to come in.
I asked Robin on a recorded conversation if the delay had anything to do with the new tariffs that President Trump put on imported steel. She said yes, it had slowed down the process for sure. She then told me that not all of the steel was made in America..."when we can't get it it has to come from somewhere else" Their website advertises American steel! I made my order partially based on that criteria being filled. Shad of course is not available.
When I finally get him the next day, now over 60 days past the original ship date, I asked him why my bumpers haven't been sent yet despite his many promises... he told me they changed parts vendors and that the back bumper was done but it would be longer on the front bumper. He said he didn't have a laser cutter or he would cut them himself. I know..... not my problem right. When I confronted him about the fact that his secretary told me the steel is not coming from America he Replied "she has no idea what she's talking about".
He shipped the back bumper and it arrived (while I was on my memorial day trip). The trip....total waste of money. I couldn't go on many trails that I wanted to go on for fear of damaging my vehicle and not having a winch. To compound matters I smashed my plastic back bumper while I was on the trip. would've never happened if he would've sent the bumper in time. A steel bumper would've certainly held up. I have an insurance claim for evidence as well as photographs. To compound matters I smashed my plastic back bumper while I was on the trip. Something that would've never happened if he would've sent the bumper in time. A steel bumper would've certainly held up. I have an insurance claim for evidence as well as photographs.
At the time of this post I'm still missing my lights and have a crooked tab on my back bumper. On my last call he offered to replace my rear bumper. Would you go through this again? No partial refund offered. I was cursed, told I couldn't be made happy, and informed that they would not be taking any more of my calls. They took no responsibility! Believe all the horror stories they're all true!
I left it on yelp too.