OP, good moves by you so far. Stay connected with the consumer group you contacted. Chrysler CAN NOT cancel a warranty if you can prove the work has been completed. They have to prove you were told at the time of purchase that THE DEALER must perform all services. They didn’t do that because such a requirement is a violation of Federal law under the Magnuson-Moss Warranty Act.
Your Area Manager appears to be an idiot. Try and have a face to face meeting with him/her and demand an explanation, plus in writing where you agreed in writing by your signature to have the vehicle serviced ONLY at the dealer. You DO have damages, your time
Is valuable. Keep track of the dates & times you had to haggle over this BS. The consumer group can be invaluable in this regard. Literally millions of people were given those lifetime warranties in the late 2000s when they purchased Chrysler Corp vehicles. FCA bought the liabilities as well as the assets when they bought Chrysler. If they are trying to avoid the liability via evasion or deception the penalties on this in a class action could be enormous.
FYI, I retired as General Manager Customer Service Operations for a Chrysler competitor. I know this stuff well. PM me if I can be of assistance.
'09 JKRU. 4" Teraflex long arm, Teraflex R44 housing, Teraflex / Fox Resis, Poly Performance skids, Nemesis Billy Rockers, Nemesis flares, 37" ATZ P3s on 17" 5x5.5" Trailready HDs, Spyntec hubs, Teraflex BBK, Mopar BBK master/booster, Superior front & Alloy USA rear axle shafts, CTMs, Reids, Synergy drag link & tie rod, WTOR hydro-boosted steering, 5.38s, TF Dual Rate front bar, TF bumpers, Warn Powerplant, Tom Woods shafts, AA xfer case cable, Kilby canister relo, RH4x4 cage.
Last edited by SoK66; 02-04-2018 at 08:32 AM.