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post #1 of 10 Old 12-04-2015, 05:18 PM Thread Starter
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A+ for River City Offroad

I felt it was important to give props where due. I ordered a part from Marcus @ RCO and it was shipped fast as usual. Unfortunately there was a manufacturer defect with the the part through no fault of Marcus'. ( that's right Marcus it's Jason..lol )

Emailed him and always received a fast response ...many times. Long story short, the manufacturer was giving myself and Marcus the run around and flat out refused a return..only and exchange. Well I was able to drive 30 min. To the actual manufacturer and exchange for another one and then Marcus was sending a call tag along with a different item I purchased to facilitate a return.

I just wanted to say thanks to Marcus ( again ) and spread the word that this company has hands down some of the best customer service ( along with Northridge ) out there today. Definitely have earned a customer for life with me.

Cheers
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post #2 of 10 Old 12-05-2015, 07:41 AM
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We don't sing un-merited praises around jko ; Marcus is a rare man-of-his word , a great vendor, knows his Jeep sh*t & is just a plain-old nice dude. There are an overage of threads and posts about the good experience[s] of purchasing parts thru him and RiverCityOffroad on here. Glad he's made yet another person see how parts-buying should be handled.


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post #3 of 10 Old 12-06-2015, 06:34 AM
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Yes, Marcus is definitely the go to guy for Jeep parts.
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post #4 of 10 Old 12-13-2015, 08:29 PM
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I have also purchased many times from Marcus.. Awesome service and always honest.. Thanks Marcus..

Jeff _(OllllllO)_



08 Black and Khaki JK Sahara Unlimited, Dual Tops, MyGig, Tow pkg, Trax-Lok Rear Diff,
Mods -- 3.5" Rock Krawler front springs, 2.5 TerraFlex BB rear, Mopar D44HD/J8, OX Locker, RCVs, 37x12.50x17 Pitbull Rockers on ProComp 7069, AEV Premium front bumper, Smittybilt X2O 12K Comp winch.
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post #5 of 10 Old 12-23-2015, 06:08 AM
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Another praise coming in for Marcus for me! I ordered F&R Tatton driveshafts from him last year. Great product, great price, great service!

Current vehicles:
2007 Sahara 2-Door
5.38 gears
Trussed, sleeved, gusseted Dana 44 front w/ factory Rubi locker and RCV shafts
Stock rear Rubi Dana 44 with Auburn Ected locker w/ 35 spline chromoly shafts
6 Speed
2.5 Rock Krawler X Factor System w/ Bilstein 5100 shocks
17X9.5 Spyderlock Beadlocks
37X12.50R17 Nitto Trail Grapplers
F&R AEV Bumpers w/ AEV rear tire carrier
JCR Stage 2 rock rails
Warn Zeon 10-S winch

2010 Jeep SRT8 w/ 440 stroker making 550 whp
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post #6 of 10 Old 12-23-2015, 08:08 AM
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Whos this Marcus guy? I heard he's NOT the shit

2007 JKR | PSC Big bore box | Rock Krawler 3.5" x-factor arms l SteerSmarts YETI track bar, tie rod, no drill flipped drag link, Griffin | Synergy frame brace | 37x12.5x17 Nitto RG's | Dana front DS | Fox IFP shocks | Artec front armor kit/Currie JJ's | Teraflex rear axle bracket | EVO Rockstars | Ridged D's, A pillar mounts | VKS sliders l Trek Armor seat covers | Superchips/Sprint booster | Savvy half doors w/ Bestop uppers
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post #7 of 10 Old 12-23-2015, 09:56 AM
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Quote:
Originally Posted by kjeeper10 View Post
Whos this Marcus guy? I heard he's NOT the shit
really, Ken? You trying to have the Purple Princess come and bop you on the head? This made me laugh and almost spit coffee thru my nose when I read it....


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post #8 of 10 Old 12-23-2015, 11:38 AM
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Quote:
Originally Posted by j3ff3ry_j33p View Post
really, Ken? You trying to have the Purple Princess come and bop you on the head? This made me laugh and almost spit coffee thru my nose when I read it....

The purple princess ? I wish it was that big :rofl:

2007 JKR | PSC Big bore box | Rock Krawler 3.5" x-factor arms l SteerSmarts YETI track bar, tie rod, no drill flipped drag link, Griffin | Synergy frame brace | 37x12.5x17 Nitto RG's | Dana front DS | Fox IFP shocks | Artec front armor kit/Currie JJ's | Teraflex rear axle bracket | EVO Rockstars | Ridged D's, A pillar mounts | VKS sliders l Trek Armor seat covers | Superchips/Sprint booster | Savvy half doors w/ Bestop uppers
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post #9 of 10 Old 12-23-2015, 11:46 AM
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Another plug for Marcus and River City Offroad here. I almost feel like we're family he treats me so well. In fact, I've started feeling guilty whenever I think about ordering Jeep stuff from anyone else. Definitely a rare breed in today's "do you want fries with that?" marketplace.

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post #10 of 10 Old 12-27-2015, 05:40 AM
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Quote:
Originally Posted by Jayswranglerx View Post
I felt it was important to give props where due. I ordered a part from Marcus @ RCO and it was shipped fast as usual. Unfortunately there was a manufacturer defect with the the part through no fault of Marcus'. ( that's right Marcus it's Jason..lol )

Emailed him and always received a fast response ...many times. Long story short, the manufacturer was giving myself and Marcus the run around and flat out refused a return..only and exchange. Well I was able to drive 30 min. To the actual manufacturer and exchange for another one and then Marcus was sending a call tag along with a different item I purchased to facilitate a return.

I just wanted to say thanks to Marcus ( again ) and spread the word that this company has hands down some of the best customer service ( along with Northridge ) out there today. Definitely have earned a customer for life with me.

Cheers
Marcus is indeed a fantastic dude. Everything that I've bought through him has been a flawless transaction. Even when I have a couple questions, he's always right on answering. Best customer service I've ever had (and I'm Canadian... we like helping just to help)

But real question is... what Manufacturer was this? As fun as it is to talk about Marcus, might be worthwhile to save someone a headache later.

2011 Sahara Tan 2dr Rubicon
Rock Krawler Stock Mod w/ Fox Evolution 2.0's - 36 X 12.5 X 15" Interco TSL's on Black Steel wheels - Rock Krawler track bars front and back - Poison Spyder Customs BFH front bumper w/ Brawler bar - Warn HS9500i winch w/ synthetic rope - Trail Head Deflators - Viair 440P Compressor Instagram: jeepethan
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