The entire frame needs to be replaced, as well as the entire front axle assembly, along with whatever else was damaged.
I asked where they would get the parts. I was told that all replacement parts will be OEM and ordered directly from Jeep. Since it is brand new, it is cheaper to repair it than to replace it.
In my opinion, this will all come down to how good these guys are at the body shop. If they do good work, then hopefully this Jeep will look and drive like new.
So now, I am waiting to hear back from USAA, but it sounds like they will have my Jeep "rebuilt" in about a month. Updates to follow.
It tough for me to give you good advice since I have not seen your Jeep or estimate but a couple of things for you...
1. USAA is a good insurance company and their program shop should also be capable of the repair. That being said, the shop WANTS to repair your Jeep because if they don't they won't make any money off of your claim and if the repair is questionable the shop may push to repair the vehicle even if it is on the fence.
They have to use new parts because your Jeep is so new. Any LKQ (recycled)parts have to be the same year or newer and there isn't many salvaged 2010 Wranglers out there.
2. Ask the USAA adjuster what the threshold on your Jeep is (the amount that they would declare it a total) and where are you at as far as the estimate, the preliminary estimate (the percentage amount is the amount of your estimate related to the vehicles value/you can also factor in the rental). I say preliminary because with a repair as large as yours there is definitely going to be a supplement (additional damage found).
With a frame replacement they are going to have to pull the engine and then they may find additional damage (firewall, engine, tranny and so on).
If they come back to you and say the threshold is a high percentage (say over 80%) then I would reconsider fixing your Jeep. The most important thing, it is your car and you have a lot more say in this then you think!!
For example, I had a crashed BMW M5 and the vehicle damage was 55% of the threshold. The owner of the BMW did not want the car fixed and let his insurance company know he was going to be the biggest pain in the ass if they gave him back a repaired BMW. They declared it a total and salvaged it.
A couple more things to think about. If the vehicle is repaired then the day you go to sell it or trade it in the carfax report is going to reflect the repair and you are going to get wacked on the vehicles value. Even if the repair is absolutely flawless you are still going to get wacked. That is not fair to you since the accident was not your fault and the vehicle is brand new. Can use this as a point of argument with the adjuster if the repair is close to a total.
The hours on your repair may show that it is a 30 day repair but I can guarantee you it is going to be longer then 30 days to fix your Jeep and your rental car coverage will also expire at 30 days from the day that you got it.
This is not the shop's fault but if your Jeep needs a frame and an axle then it is going to come from Michigan on a truck and, given it is not on backorder, this transit time is not included in the repair time. The shop manager will be the first to tell you that his clock starts as soon as he receives all the parts. Check into this, I have had to wait up to two weeks for Ford frames.
If you want me to check frame availability for your Jeep then send me a PM.
Sorry to be a little pessimistic about the situation but I just don't want a fellow Jeeper to get some surprises down the road. Hope it all turns out well.