Genuinely Outstanding Service - JKowners.com : Jeep Wrangler JK Forum
 
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post #1 of 4 Old 04-03-2010, 05:32 PM Thread Starter
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Smile Genuinely Outstanding Service

Folks,

People seem to enjoy relating their horror stories regarding various vendors. I would like to do just the opposite. I would like to recognize a vendor who has pleasantly amazed me. I am referring to Brett Woods at JeepSWAG.

I had a number of posts by people here on JKO where they stated one of the best Hood Lifts was the Woods lift. I decided to purchase it and a few other items. I placed an order during the evening of March 29th. Imagine my surprise when I found my order on my porch on March 31st.

That evening I was looking through the contents and I mistakenly believed I had been sent an incorrect part (nothing to do with the hood lift). I sent an e-mail to Brett at around 11:30pm. Once again I was blown away when I received a response from him at 12:40am. This is the kind of service one rarely encounters. He indicated he would send me out a new part immediately. The following day I discovered that my ignorance had gotten the better of me. I had indeed always had the correct parts. Brett's speed was so great that by the time I was able to reach him he had already sent my parts. I told him I would take them and give them to someone else.

I just wanted to let you all know that this is a vendor you can count on. If you haven't checked out his stuff then take a few minutes and head over to JeepSWAG.

Thanks Brett. You have my thanks and my future business.

Roger Kasten

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post #2 of 4 Old 04-03-2010, 05:47 PM
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X2 well said, the tailgate shock is the wives favorite mod so far!
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post #3 of 4 Old 04-03-2010, 06:18 PM
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post #4 of 4 Old 04-03-2010, 09:26 PM
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x4 You wont find better service--- hell, he sends me parts even BEFORE I know that I want them!!!LOL

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