Chrysler won't pay because of my 33"s - JKowners.com : Jeep Wrangler JK Forum
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post #1 of 32 Old 09-15-2014, 03:35 PM Thread Starter
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Chrysler won't pay because of my 33"s

So I took my 12 2Dr to the dealer to have it looked at for a noise I have. Got a call a few hours later saying they can't work on it because chrysler won't pay the warrenty because my 33"s aren't the stock size. Complete bullshit.

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post #2 of 32 Old 09-15-2014, 03:43 PM
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They have to prove the bigger tires were at fault for the damage... which will be very hard for them because their Rubi tires are just a tad smaller than 33s.
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post #3 of 32 Old 09-15-2014, 03:50 PM
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you need to find a new dealer.. dealer around here sells jks with 35s and has no problem doing warranty work on them. thats not cool they gave you that excuse
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post #4 of 32 Old 09-15-2014, 04:21 PM
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This shouldn't be a huge surprise. You can fight it and probably win but it will be a pita. Your best bet is to find a mod friendly dealer. Talk with locals or post up in one of JKO's regional subforums and ask.
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post #5 of 32 Old 09-15-2014, 05:56 PM
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Dealership playing games, a bunch of horse shit. Sorry to hear of your troubles.

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post #6 of 32 Old 09-16-2014, 06:49 AM
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Agreed with everyone else here---Its the dealership playing games and NOT Chrysler. Dollars to doughnuts the dealership hasn't even talked to Chrysler...

I (and I believe most of Pirate) loves seeing dealers loose business for shitty practices like this----what dealer was it so we (the jeep community) can all take our business elsewhere?

To give you a frame of reference about how much bullshit that dealer is playing with you----My old 2008 JK sport had a RK Long Arm (requires cutting/welding brackets, axle truss etc..) and the underside was beat all to hell....... Airpark STILL did work on it without question....

What you could do.... Take pictures with a tape measure across your 33" tire (hint: it wont be an actual 33"---probably more like 32 or a little less even).. .then find a Rubicon on THEIR lot---and do the same thing. The pics are probably going to be really really really close.... Take those pics and the dealers written response---send to Chrysler and post all up on here. If the dealer is a "5 Star" dealer----they will quickly have their asses handed to them by Chrysler---especially if they have told you they spoke with chrysler and they haven't even called (which is what they are doing).

I used to be about playing "friendly" with people----now I'm all about a scorched earth policy. Or maybe I just need more coffee this morning....
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post #7 of 32 Old 09-16-2014, 01:56 PM Thread Starter
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It's Lee Chrysler Dodge Jeep in Crestview, Fl 32539. I am TDY right now so I can't do too much till I get back but I know my tires measure at 32" even. I am gonna contact a different dealer when I get back

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post #8 of 32 Old 09-16-2014, 10:54 PM
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Quote:
Originally Posted by eodhands View Post
So I took my 12 2Dr to the dealer to have it looked at for a noise I have. Got a call a few hours later saying they can't work on it because chrysler won't pay the warrenty because my 33"s aren't the stock size. Complete bullshit.
So what is this noise and do you have an idea where it's coming from
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post #9 of 32 Old 09-17-2014, 05:30 AM Thread Starter
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It's a metallic clinging noise that happens very sporadically when taking off in first or reverse. My buddy climbing under while I had it up on jack stands and says it sounded like it was coming from the transfer case

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post #10 of 32 Old 09-17-2014, 07:17 AM
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Quote:
Originally Posted by eodhands View Post
So I took my 12 2Dr to the dealer to have it looked at for a noise I have. Got a call a few hours later saying they can't work on it because chrysler won't pay the warrenty because my 33"s aren't the stock size. Complete bullshit.
Chrysler will most DEFINITELY pay, the dealer just wants to charge you retail. I'd find another dealer, and contact the Chrysler Customer Center to complain about dealer #1.

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post #11 of 32 Old 09-17-2014, 07:37 AM
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I'd call Chrysler and file a complaint against the dealer. I'd tell the dealer to produce documentation that proves their statement as well as the tires causing the noise.


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post #12 of 32 Old 09-17-2014, 08:57 AM
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agree with all above.

when I bought my Jeep I had the dealer write on the purchase agreement that it was ok to install larger tires. they did without question.

there is another dealer here that sells and installs lifts and wheel/tire packages. they warranty up to 37" tires.
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post #13 of 32 Old 09-17-2014, 02:58 PM
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Agreed. Dealer trying to get you to pay more than what they could charge under warranty work. If another dealer is close try someone else. If not, give them a lecture on the Magnuson-Moss Warranty Act of 1975 that states that they have to prove the modification caused the problem versus you having to prove it didn't.

Good luck and hopefully there is a better dealer nearby.
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post #14 of 32 Old 09-17-2014, 04:02 PM
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Make sure you let those fuckers at Lee Chrysler Dodge Jeep that you dropped their name on the JKO forum and other JK forums about their lack of customer service.

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post #15 of 32 Old 09-17-2014, 05:26 PM
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Good luck bro with your problem. It's a shame they're treating you, and the other customers this way. I'm with everybody else on contacting Chrysler and letting them know how you were treated (lied to). It'll eventually come back to haunt them.
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post #16 of 32 Old 09-17-2014, 08:19 PM
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Your dealer sucks. I pulled into the Reno Jeep dealership after moving here and they put in a new clock spring no questions asked under warrantee. I only have a couple of mods on my jeep.

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post #17 of 32 Old 09-18-2014, 10:44 AM
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looks like they stripped your ride for parts while you were there. LOL
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post #18 of 32 Old 09-18-2014, 12:22 PM
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Quote:
Originally Posted by thedirtman View Post
Your dealer sucks. I pulled into the Reno Jeep dealership after moving here and they put in a new clock spring no questions asked under warrantee. I only have a couple of mods on my jeep.
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looks like they stripped your ride for parts while you were there. LOL

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post #19 of 32 Old 09-29-2014, 04:57 PM Thread Starter
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After speaking with Chrysler they said that the dealership that at the very least they should diagnose it and if it turns out to be the oversized tires than the warrenty won't pay to fix it. She tried finding me a dealership nearby and we ended up going back to the same dealership that I had originally talked to. Me and the Chrysler representative spoke to the dealership and she explained things but once she hung up the dealership went back to saying that they won't even look at it with larger than stock tires and my only option is to get a set of OEMs. The other jeep dealership nearby is also owned by Lee and they said the same thing. The lady I spoke to there listened to the scenario about the tires and said it should be fine but after asking her boss was surprised when they said the same thing. So F*CK Lee Chrysler Dodge Jeeps near Eglin AFB.

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post #20 of 32 Old 09-29-2014, 05:32 PM
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Quote:
Originally Posted by eodhands View Post
Me and the Chrysler representative spoke
First, you should have paid more attention in English class.

Second, contact the general manager of the dealership in writing (for God sakes, get someone to proof read it). Attach a copy of the Magnusun Moss Warranty Act. http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act

I would also let them know that you plan to tell everyone at Eglin about their policy which even Chrysler says is wrong.

Find another dealer and take it there. Yes, you might actually have to travel a few miles.

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Will using 'aftermarket' or recycled parts void my warranty?
No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage.

http://www.consumer.ftc.gov/articles...ne-maintenance


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post #21 of 32 Old 09-29-2014, 09:40 PM
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Quote:
Originally Posted by eodhands View Post
So I took my 12 2Dr to the dealer to have it looked at for a noise I have. Got a call a few hours later saying they can't work on it because chrysler won't pay the warrenty because my 33"s aren't the stock size. Complete bullshit.

33's aren't much different from stock! How can they harm a stock drive train? No offense, but it's not like the are 37's or larger. There should be no fowl, no harm especially since some dealers offer lifts with 35's. Oh yea, this has been to court many times and the Manufacture always comes out behind!

Fight them or find a new dealer!
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post #22 of 32 Old 09-29-2014, 09:49 PM
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Not to be like anger Red Bird Turd, I'll add this to my above post.

When I finally get my Ford Super Duty axes under my JKU with a Cummins engine and Chevy transmission, I'll come up, pick you up and we'll go to the dealer and FUCK with them about some bullshit complaint!

Oh yea, the 37's are gone and there will be 40's on those Ford axels, how bout we get a group to go!
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post #23 of 32 Old 09-29-2014, 09:57 PM
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When I finally get my Ford Super Duty axes under my JKU with a Cummins engine and Chevy transmission, I'll come up, pick you up and we'll go to the dealer and FUCK with them about some bullshit complaint!
Record that shit!

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post #24 of 32 Old 09-30-2014, 06:52 AM
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Another thought ...

Check the service lot of the customer's cars. Find some that don't have the original size tires and/or rims and take pictures.

Such bullshit. I had my JKR in for warranty last week (oil pressure switch) and the only thing the service guys said was "damn that Jeep looks good".


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post #25 of 32 Old 09-30-2014, 01:55 PM
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Not much to add here, except ....

.... Chrysler, out of all manufacturers I've run across, seems *really* eager to sell people extended warranties and various maintenance plans.

They're still about the ONLY brand I'm aware of that offers a *lifetime, unlimited mileage* extended warranty option (even with as little as a $0 deductible per claim if you want to pay the price for it!).

Now, if it turns out buying these is a waste because of dealerships who want to void out every possible claim? Well then -- I guess Chrysler has a real problem making money via that revenue stream. Word will get out and people will quit buying them.

Especially on a Jeep, dealerships need to face that facts that MUCH of the target audience buys them with intentions of modifying them. The whole design encourages the practice (removable doors and multiple tops sold right off the lot as one of the option packages, etc.). Supposedly, the extended Chrysler warranties also cover all MOPAR branded modifications installed on a Jeep -- so again, the premise is that modding a Jeep is ok.

If you're done something really extreme and then what breaks is clearly broken because of the drastic change you made -- fine. But Jeeps go around with much larger tires than stock ALL the time. Your tire size should definitely not even be a factor here. (EG. If going an inch or so larger than stock DID cause something to fail -- it was a weak part to begin with that would have eventually failed on a stock tire size too.)
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