For the 2nd time I've bent or broken a part of the wheel flange on my AEV Pintlers. Hasn't happened on the trail, but rather running higher speeds (25-40 mph) on the gravel/dirt/rock roads between the trail and the asphalt air-up location. The first time I thought it was a fluke and that one went on as the spare as I figured out what to do. Now it's happened again. I was running 14 pounds of air and 35" Nitto Trail Grapplers. I never lost a bead or air pressure.
I'm not aggressive when it comes to the skinny pedal, so it's not like I'm running a Baja 1000 or a Rally Race. But now when it happens twice, something isn't right.
A quick google search and I see others have had a similar problems.
I contact AEV and they respond:
"Let me start off by saying thank you for supporting AEV! If it wasn’t for customers like you, we wouldn’t be where we are today. As I’m sure you are aware, all of us here are very big into off-roading. Looking at the pictures, there are multiple gouges all over the wheels “AKA” rock rash. It is physically impossible for something like that to happen just driving down a gravel road. Our warranty states a life time structural warranty against manufacturers defects. We do not cover off-road damage. As far as this being a defective cast, we sell over 40,000 Pintler wheels a year. We have only seen this a hand full of times which as well was caused from off-road abuse. Please feel free to contact me with any further questions."
Then my response:
Yes, I do take my Jeep on trails, and in Arizona, there are a lot of rocks. I am very careful and slow when on the trail, but yes, there are times the sidewalls scrape - thus the "rash" but not the breakage and cracking. When I leave the trail, I inspect the tires and wheels to be sure they are ok in which to run on the gravel roads leading to the trail. This is why I know that it happened not on the trail, but on the gravel road. (there are washboard ruts and rocks on our gravel roads here - unlike those in the midwest where I'm from and where AEV is located.
You say the warranty doesn't cover off-road damage, yet from your own site, the description of the Pintler wheels say:
"AEV's classic wheel design, the Pintler combines timeless styling with the innovative features and off-road strength that you've come to expect from AEV. We pioneered the idea of recessed valve stems, which come in pretty handy when you're dragging your wheels across rocks or other obstacles."
In a quick google search I found these other instances of the same kind of failure:
I went with AEV because I felt it the product quality and warranty was worth the premium price?
Is there no accommodation for these types of situations?
Then AEV's response:
"Since Airpark (the Jeep dealer) sold you the parts and did the work, take to them and see what they think. If they have any questions have Travis call me."
So AEV won't stand behind their premium priced product, and the try to pass me off to the dealer. Sheesh. Short sighted. If anyone is considering buying AEV products, you may want to re-consider.