The only issue that we have been aware of with our products over the past almost 2 years is a bushing issue from Daystar, our supplier. Back in 2012 and maybe even the end of 2011 the EPA in the US removed a product that was used as a binding agent in their PTMEG material which we use exclusively and it caused some issues with proper curring of a very small number of bushings. The curing process and mixing of their new formulations did not cause issues with each and every bushing nor was it limited to batches. It was very random and difficult to pin point. We used over 70,000 bushings last year alone. We as well as Daystar has put higher testing and QA requirements on the bushings themselves to ensure they are supplying quality parts and that we are providing you with quality parts. Daystar is a quality American company that has been around for a very long time and had a great track record prior to this and we are sure they are producing quality parts at this time that are far superior to anything they had ever made for us. We have some of the best manufacturers in the world supplying us with parts such as FK, RES, Daystar just to name a few. It would have been very easy for us to look into alternatives and switch suppliers, but we feel PTMEG is the best poly available currently and that is Daystar's formulation.
Daystar had recently posted this on our FB wall in response to a customer, whom either has been or will be taken care of - of course because they were tired of seeing complaints for something we had not done that was related to their products. To us, that is a stand up company.
"Daystar Products International Patrick Beriault, we understand your concern with the bushings. Daystar Products did supply the bushing in question and we felt like you deserved an explanation. The EPA with very little notice made changes to Catalysts chemistry to American Polyurethane Manufactures could use. A new formulation was used from our supplier and was found to have issues mid run. Unfortunately Rock Krawler got some defective bushings that where not found in our normal QC inspection. As soon as the problem was found our ISO 9001 procedures kicked in, new procedures were put into place, and Rock Krawler was given replacement parts. Just as your Jeep came with a warranty because issues come up your Rock Krawler kit comes with a warranty. Things happen in business, the way they deal with it is what makes companies great. Get the replacement bushings and you will enjoy your kit"
We of course will always do our best to help anyone, not only our customer. Our two biggest issues have all been because of our growth. We are very grateful for it, however. With growth comes problems (good problems), but problems none the less. We were bottle necked in our old facility so we had not released any new products for 2 years to slow down our growth. We bought a new facility in February and moved the company. Then came new hires and getting them up to speed. We have recently put in place 3 new tech support staff members so getting them up to speed has been a challenge. You will finally start to see Rock Krawler release new products in 2014. We look forward to expanding in our new facility, bringing further technology - new products to the Jeep community and helping more and more Jeepers achieve their goals because this a community we truly care about.
So, if anyone has any issues what so ever, we have an open tech line on many forums, we have open tech emails ([email protected]
) and of course our phone lines are always on [(518) 270-9822] to service you to the best of our ability. Personally, we prefer phone conversations to start any dialogue simply because a lot of things are left to interpretation via email or PM.
Jeremy CEO Rock Krawler Suspension