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post #1 of 4 Old 07-08-2009, 10:09 AM Thread Starter
Rock God
 
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Thumbs up Kudos to Warrior!

After winning the front tube doors at JK Summerfest in Irvine I went ahead and ordered the matching rears. They arrived yesterday but the box was missing the mounting hardware. No big deal, that happens. I call up Quadratec and they say it takes 7-10 days for them to process a warranty claim..... hello big company red tape!

I call up Warrior and Jason apologizes and puts a set in the mail - today!

Now THAT's how you process a customer service claim! Kudos Warrior - Quadratec take notes!


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post #2 of 4 Old 07-08-2009, 11:04 AM
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Q-tec cant take notes, their notepad has been on backorder for 8-10 weeks.


Glad to see Warrior stepping up, good companies are golden these days

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post #3 of 4 Old 07-08-2009, 11:33 AM
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Quote:
Originally Posted by MaRShiN View Post
Q-tec cant take notes, their notepad has been on backorder for 8-10 weeks.
Now that's sig-worthy right there

"Experience is something you don't get until just after you need it." --Stephen Wright
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post #4 of 4 Old 07-08-2009, 04:27 PM
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Someone got a little ahead of themselves packaging doors on a Saturday during OT and forgot to put hardware in some boxes...tsk tsk.

Thanks for the feedback

I no longer work with Warrior. I am now working with The FIRM.
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