There seems to be a lot of dealer hate on this forum and was wondering if this dealer was getting beat-up on because he actually has done something wrong or if it was just that bias coming through.
I personally don't hate all dealers but there are some I stay away from. For example, I can see a Harley-Davidson dealership out the window of my office and occasionally go there during break to browse the bikes; but because of a trust issue I have with them, I take my bike to another dealership 30 min away if there's something I just need a dealer shop for.
Fortunately, I also live relatively close to a number of Jeep dealerships so if I feel like one of them is jerking me around, I can always go somewhere else.
I am sorry that the statement came across as if I was dealer bashing. I may have a slight opinion of a bias with the service writer and his way of dealing with a customer. I will explain, When I called the dealership where I bought the Jeep they had me call the “Roadside Assistance Phone Number". They made the call to the tow truck company and told them where to take the Jeep. When I talked with the service writer after he received my vehicle by flatbed tow truck (I did not go with the vehicle to the dealer, only talked to him over the phone). He called back about 10-15 minutes later and we discussed the problem again. During this call the service writer said he would let me know what was going on and what they found. He said they would let me know by mid afternoon. As I stated I had not heard from him by 5:00 PM and I called them to find out what they found. I reminded him that he said he was going to call me with what they found. At some point he talked with Jeep and made a decision! He could have contacted me at that time. I did not expect to have the Jeep back at that time, I wanted to know what was going on. As per his statement he would let me know. With it being 5:00 PM they were going to close and I wanted to know what was going on before they closed.
The following day March 15th. we talked twice and he apologized both times again for not following through as he said he would.
I have not mentioned the name of the dealership or the service writer. If I was bashing anyone I would have surely mentioned these pieces of information. Fast forward (Also note that this dealer was selected by Jeep as it was the closest to my location. I have never been to this Jeep dealer location. The 3 others in my area were 3 miles., 8 miles and 12 miles further away from my location.)
I am a very easygoing person, up to a point. Then stand back. I blow my top as they say, then I get over it and it is done. You may be better at seeing me from the outside, then I do from the inside.
With the more then a dozen Jeeps I have owned since 1971(as many as 5 Jeeps at one time). I have been a loyal Jeep person. This includes the “Lemon” I had (correct that “Lemon Law” Jeep to a “Factory Buy Back” Jeep. I can not talk about it as I had to sign a “Non -disclosure” paper.
As a businessman I know what it is like to have a good reputation. I came from the age when a hand shake was worth more then a piece of paper, it is amazing how times have changed. I pride myself on my word as gospel.
FosDad Thank you, for pointing out that I may have come across in a way I did not attend for it to. I did forget that words on paper are different then the same words spoken face to face. The tone of a voice can say more then what the words themselves at times.