Warning long post...with venting...
Ok I have had a issue with my MYgig RER since I purchased the Jeep. It started with the simple audio controls and sound disappearing problem. Instead of updating the old software that was on the unit they decided to replace the unit..whatever... it's their call and money. So they ordered a new unit, installed it and then could not get the DVD to play. So instead of asking or researching they decided to order another unit. After this one they called Chrysler support ..the dealership said Chrysler Support told them to try a software flash for the VSS, they did it and still no video. So Chrysler told them to keep ordering radios until they got one that works. After 7 radios I had had enough, over ten trips to the dealership for this. Of course a couple of times they had my dash apart they inadvertently messed up my AC/temp controls so had to take it back in again. Anyway, I told them to figure out what was wrong with the Jeep, stop swapping radios, and poof two days later Lucky Radio #7 dies. No power, no nothing, you could hear the hard drive running, but could not get the radio or anything else to show on the screen.
Chrysler engineering support called them back and said that the flash they did on my Jeep was not for my Jeep and by flashing my jeep they had permanently disabled the VSS communications to the mygig so the the nav and dvd would never work properly regardless of how many radios they swapped.
So Chrysler decided to opt out so to speak. They wanted to know what I wanted them to do! They were researching all options at this point. Anything from buying an aftermarket radio, to lockpick, or possibly re purchase of the Jeep. I told them I liked the Jeep and if they could get me an aftermarket radio similar to the Mygig I would go for it. They said that legally the lockpick was out of the question even though it would probably work and would be the cheapest option.
So I researched and basically came up with two to three options, from $1600.00 to $2100.00. This included a double din radio, touchscreen, navigation, dvd, Sat, and some type of music storage device as most of the aftermarket radios have give up on hard drives in leu of USB connections for jump drives/ IPODS etc.
They went the cheapest route of course, and cut me a check for $1600.00, VOIDED ALL WARRANTIES ON ANYTHING REGARDING THE RADIO, AND THEN TOLD ME TO BRING THE MYGIG BACK TO THEM AFTER I HAD IT SWAPPED OUT!
I paid for that mygig, that they warrantied and could not get to work like it should have from the factory. They broke my Jeep with a software flash that it never should have got, they bought me a new aftermarket system for 1600.00 in order to replace and get the radio system working the way it was originally sold to me in, and expect me to bring the mygig back to them...what is wrong with this picture?
Is it just me or does that mygig radio not belong to me any more?
Now today I had the Kenwoood DNX 6140 installed, and so far, so good but it is not as user friendly as the Mygig, it does however do some things better. It has Garmin Nav which I like better than the Mygig. Now what should I do with the mygig? Does it belong to them or me? I have nothing in writing from the dealership except for the check that I signed which says it is for replacement of a defective part.