I ordered a suspension kit 2 weeks ago and it arrived at My place last Tuesday. I opened all of the boxes to check everything before I started and discovered the box labeled "front track bar bracket" actually had a rear track bar bracket in it. WTF!
I called them right away but they were already closed.
I called them the next day (Wed.) and they said they would send Me a front track bar bracket that day. They also told Me that they were going to e-mail Me a return label for the other bracket that day too.
I never got the e-mail so I called them the next day (Thur.).
They said they were short handed and really busy yesterday and it never got sent out.
WTF? How many people does it take to pull a box off the shelf and slap a shipping label on it and get it out the door?
He said He would get it sent out that day.
I waited the usual 5 days it can take for things to get here. I saw the UPS truck drive up the street today and thought "Finally, its here!!". NOPE. Brought something for My neighbor and drove away.
So I call them again today, 7 days from the first time I called them. I told them who I was and asked about My track bar bracket. After being on hold for almost 5 minutes He gets back on the phone to tell Me that they never shipped it!!
Are You fawkin kidding Me!!!
Supposedly its being sent out second day air and I should have it by Friday.
Dont get Me wrong, I can understand that if things are out of stock I have to wait. But having to wait over a week for something thats "in stock" before it even ships is ridiculous.
If they wouldn't have fawked up in the first place and put the wrong part in the box I wouldn't have to deal with this.
This is exactly why I'm more than happy to pay more for a product that I can get locally instead of ordering it.
Thanks, I feel a little better now.