Delta Tech poor service - JKowners.com : Jeep Wrangler JK Forum
 
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post #1 of 8 Old 04-02-2013, 08:31 PM Thread Starter
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Delta Tech TERRIBLE service

OK. Long story short I am extremely upset with Delta Tech.

2 weeks ago I ordered a replacement Quad Bar head light from them via Amazon. I was directly sent to Amazon from an email reply from their CSR. They gave me the option to buy from Amazon or their website. Amazon was $10 cheaper so why not right?

Well I am still waiting on my damn light!

They (Delta) say it was shipped well over a week ago, yet cannot provide me with a tracking number. it was supposed to arrive on the 28th, then the 29th, the 1st, and then today. still nothing.

I have sent two emails to them and no response from the first. They said to file a claim against Amazon as it is their fault. Really?! WTF? Yes I ordered on Amazon but I ordered it through Delta as the seller!

My wife has called them multiple times and they can only tell her "you should have it any day now" Gee thanks

This is pissing me off! I need my light to drive my JK again.

Customer Service from them is sucking big ones right now

2008 JKU: continual work in progress

Last edited by j-rod17; 04-03-2013 at 03:29 PM.
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post #2 of 8 Old 04-03-2013, 08:13 AM Thread Starter
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Awesome. Now I have to wait 24-48 hours to hear back from Amazon as to what I can do to get my light.

Fail

Is Delta still a rep here?

Edit - they do not look to be a supporting vendor

2008 JKU: continual work in progress

Last edited by j-rod17; 04-03-2013 at 08:42 AM.
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post #3 of 8 Old 04-03-2013, 08:51 AM
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So cancel the fuckin order. Problem solved.



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post #4 of 8 Old 04-03-2013, 09:03 AM Thread Starter
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Quote:
Originally Posted by Dancin Dan View Post
So cancel the fuckin order. Problem solved.
Unfortunately I need the light. Tried to order from 4WD but they would have to drop ship from 4WD.

Delta was supposed to refund the shipping (which btw they over charged their listed shipping cost) but have not done yet.

If I could get it cancelled I would try 4WD again

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post #5 of 8 Old 04-03-2013, 09:32 AM
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Quote:
Originally Posted by j-rod17 View Post
Unfortunately I need the light. Tried to order from 4WD but they would have to drop ship from 4WD.

Delta was supposed to refund the shipping (which btw they over charged their listed shipping cost) but have not done yet.

If I could get it cancelled I would try 4WD again

And you can't cancel the order .....because ......?

If it ain't at your house and ain't on a truck, the order can be cancelled.



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post #6 of 8 Old 04-03-2013, 11:54 AM
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What light did you need? Ill see if we have it.
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post #7 of 8 Old 04-03-2013, 12:00 PM Thread Starter
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Quote:
Originally Posted by BustaBizz View Post
What light did you need? Ill see if we have it.
PN: 06-1198-01

I called 4WD first and they said it would be special order from Delta, and then I would have an additional drop ship fee so I went direct.

That will teach me huh?

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post #8 of 8 Old 04-04-2013, 12:43 PM Thread Starter
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well this was funny..ish

yesterday evening a small box from Delta showed up....not with my quad bar headlight but with a pair of H3 light bulbs.

I called them immediately and was originally told, that is what I ordered. hmmm $70 pair of H3's thanks but no thanks.
I was told she would have to call me back when the supervisor was available to look into this. 20 minutes later she did call back, thankfully. Although she told me I had to ship those back to them so they could look into it and then process my head light. HELL NO! I was not wasting my dollar to ship their mistake back to them AND have to wait 1-2 weeks for a new light.

argued with her heavily and sent her a picture of the box/label/contents to which she said she forwarded to the supervisor and he will call me back the next day. I was not content and demanded results.

Finally got to speak with "supervisor" (which according to the first lady her and the super are the only two who take the calls/orders) and he said he went down to the packing/shipping area and looked through the paperwork and my shipping label was placed on the wrong box. duh.

He did offer to ship me a new light right then, but would take until next Wed/Thur to arrive. still not happy. He upped it to 2nd day air and I have a tracking number right now. hopefully it is right this time.

on the not so bright side he told me to keep or trash the H3's

overall....not happy with them still, but they are appearing to try and help.

2008 JKU: continual work in progress
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