Leah from Poly here. So basically this guy ordered 2 fuel jugs, claimed he didnt get caps, called us, we offered to send out missing caps like we always do when someone is missing something legit. Then he wanted 4 caps for his inconvenience, made a big stink about it via paypal, facebook, pirate IM's etc. We told him to send them back and we would credit him for the whole thing. Long story short, the fuel jugs came back to us, WITH THE CAPS ON THEM, paypal refunded his money. We got this email today....
oh and he made a fake facebook page today to write a nasty recommendation.
We were trying to be professional about it, but some people just feel entitled.
---------- Forwarded message ----------
From: Buyer97005 <[email protected]
Date: Thu, Jan 31, 2013 at 11:35 AM
Subject: RE: RE: Poly Performance Inc.: Invoice #IN202936 - still need missing caps
To: Mike James <[email protected]
Cc: Wesley Walden <[email protected]
>, Bailey McKean <[email protected]
Just received full refund from PayPal. Looks like they agreed with me Ė your web page is misleading. Now itís time to begin the social media reviews of my Poly Performance experience. Sorry we had to go this route, but it was your choice.
From: Mike James [mailto:[email protected]
Sent: Thursday, January 03, 2013 1:48 PM
Cc: Wesley Walden; Bailey McKean
Subject: Re: RE: Poly Performance Inc.: Invoice #IN202936 - still need missing caps
As I said before, the only options I can offer you are to accept the 2 caps which are already boxed and ready to ship out, or return the jugs for a full refund for parts only. We have already contacted PayPal for your pending dispute if you choose to do so.
SHAKING MY HEAD....