No loaner for warranty work? - JKowners.com : Jeep Wrangler JK Forum
 
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post #1 of 19 Old 12-31-2012, 07:21 AM Thread Starter
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No loaner for warranty work?

I've got a 2012 jku I bought almost exactly a year ago today. The manual transmission in it is starting to make some noises, so I brought it into my closest dealership. First of all, I made an appointment to have it looked at, but of course I needed to leave it there until they have time to look at it ( what the fuck is the point of the appointment then?). Anyway I asked the lady at the desk how a loaner vehicle would work. Do they have to confirm that there's a problem before giving me a loaner? The answer is "Chrysler does not give loaner vehicles at all." Why I thought the answer would be any different, I don't know.

So Chrysler builds something, and then one year later when shit starts breaking, they want me to pay for a rental while they take their sweet ass time working on it, even though the vehicle is under warranty. Am I the only one that thinks this is fucked up?

The dealer I went to us not the one I bought it at though. If I got to the one where I bought it (and my last one) think I'll have better luck? They gave me a loaner when I was waiting on delivery of this one because I traded in my old one. Granted that was when I was buying one, not having it worked on. The reason I didn't go there to begin with is it's an hour and a half away.

I'm in ATL so if anyone knows of a friendly dealer, please let me know. Not sure if anything would be different at another dealer since its supposedly a Chrysler policy, but who knows.

This may sound like a dumb thing to be bitching about but I really don't think I should have to pay for a rental out of pocket if the vehicle is under warranty, and I have to have something to drive.

Should have just kept my 09. I'd almost be done paying for it by now.

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Last edited by pizzaman; 12-31-2012 at 07:25 AM.
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post #2 of 19 Old 12-31-2012, 08:04 AM
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Im yet to find a dealer anywhere, from any of the big three, that give out a loaner for warranty work. The exception was the Ford dealer. Since I had bought my '04 SVT Cobra new, I rated a loaner at any dealership, as part of the SVT program.

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post #3 of 19 Old 12-31-2012, 08:04 AM
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All the warranty work I've had so far I've been told the particular repair didn't cover rental. But all mine so far have been one day fixes.

I kind of expected if it was a drawn out thing that it would be supplied.

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post #4 of 19 Old 12-31-2012, 08:25 AM
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Didn't buy a BMW, Mercedes, Audi, etc..you bought a lowly domestic vehicle. Don't expect anything but the minimum!

I got a loaner once from Jeep however. The dealership paid for it because they screwed up a repair and I complained enough. But in general, you're on your own.

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post #5 of 19 Old 12-31-2012, 08:36 AM Thread Starter
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Thanks for the responses. I cant believe that's their policy. For the price we're paying for these damn things these days, I could almost be driving a BMW/Audi/Mercedes.

I love my Jeep but hate Chrysler. I'm going to wait until my pentastar craps out (should only have another 1000 miles or so to go until the code throws, sounds like a fucking sewing machine) and let them fix both at the same time.

Cock suckers.

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post #6 of 19 Old 12-31-2012, 08:53 AM
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If you have the extended warranty thing you do get one.


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post #7 of 19 Old 12-31-2012, 09:12 AM
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Quote:
Originally Posted by pizzaman View Post
For the price we're paying for these damn things these days, I could almost be driving a BMW/Audi/Mercedes.
correction... you could. a fully spec'd out rubicon unlimited with a mw3 package would cost more than some of the germans.

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post #8 of 19 Old 12-31-2012, 10:38 AM
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Quote:
Originally Posted by pizzaman View Post
So Chrysler builds something, and then one year later when shit starts breaking, they want me to pay for a rental while they take their sweet ass time working on it, even though the vehicle is under warranty. Am I the only one that thinks this is fucked up?
I found that out back in 2001 when my six-month-old TJ needed a new transmission. Guess what was on national backorder? I had to bum rides for almost a month.

Skip ahead a decade, and Chrysler still doesn't include rentals as part of a Jeep's normal warranty/service plan. Nice.

One of the Jeep dealers in the area also has their own car rental service. They have a deal, where for $135, you get three years of no-charge rentals anytime you drop your Jeep off for service/repair. They're also the only local Jeep dealership that's cool about doing warranty work on JK's that are lifted and go off-road.
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post #9 of 19 Old 12-31-2012, 02:10 PM
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Chrysler, Dodge and Jeep do not require the dealers to provide loaners. A good dealer that is into customer service might do it to keep happy customers. Most dealers that provide loaners might not have enough loaners to lend. I know my warrenty only covers rental for 5 days at a time also.

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post #10 of 19 Old 12-31-2012, 02:40 PM
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If any dealer would do it for you it would be Ed Voyles in Marietta. I can't say that they will do a loaner but they are very service oriented.

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post #11 of 19 Old 12-31-2012, 03:26 PM Thread Starter
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If any dealer would do it for you it would be Ed Voyles in Marietta. I can't say that they will do a loaner but they are very service oriented.
thanks for the info! i almost went there but i live on the eastside of atl so i ventured south. maybe ill give them a call.

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post #12 of 19 Old 01-02-2013, 10:48 AM
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IIRC the contract that you sign when buying the jeep states there is no loaner unless u were to get an extended warranty.


My Jeep was down for a month and knowing that i signed that piece of paper. I just walked out and left the jeep behind till it was fix.

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post #13 of 19 Old 01-02-2013, 11:46 AM
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x2 ^^^

Extended warranty = loaner vehicle.
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post #14 of 19 Old 01-02-2013, 12:50 PM
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When I had warranty work done, my dealer said to call Chrysler and complain and tell them it was my only vehicle and I had kids, and they covered a rental.

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post #15 of 19 Old 01-03-2013, 09:56 PM
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My dealership has a courtesy shuttle. I had my Jeep in for multiple half day affairs. They said if they couldn't get it figured out they'd hook up a rental. I think generally, if things are taking an unreasonable amount of time, a rental wouldn't be too hard to get.

I usually keep my expectations very low for dealerships and am pleasantly surprised if I get decent customer service and no BS.
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post #16 of 19 Old 01-03-2013, 10:18 PM
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Ford did the samething to me...I was stranded with my wifes stang. They wouldn't give me a loaner because I didn't have a ext warranty...even though the issue was still under the three year thirtysix thou warranty. I fought with them on the phone for half an hour....thd dealership felt bad because even though we didn't buy it there I was a past customer and even worked for a ford dealership for six years.

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post #17 of 19 Old 01-04-2013, 09:52 AM
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For those who don't like extended warranties I would recommend a alternative transportation plan only $200 and you get a loaner even for a oil change. Worth every penny.

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post #18 of 19 Old 01-04-2013, 10:58 AM
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The dealer group we bought our Jeeps from gives courtesy loaners for anything short of oil changes.

Disappointing that no automaker really gives loaners for warranty/repair work, but it is certainly an enticement for those on the fence about the extended warranty.

Sure my rig has seen the trail, but I wheel it like a soccer mom looking for a parking spot at Nordstroms.
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post #19 of 19 Old 01-05-2013, 09:16 AM
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Quote:
Originally Posted by pizzaman View Post
I've got a 2012 jku I bought almost exactly a year ago today. The manual transmission in it is starting to make some noises, so I brought it into my closest dealership. First of all, I made an appointment to have it looked at, but of course I needed to leave it there until they have time to look at it ( what the fuck is the point of the appointment then?). Anyway I asked the lady at the desk how a loaner vehicle would work. Do they have to confirm that there's a problem before giving me a loaner? The answer is "Chrysler does not give loaner vehicles at all." Why I thought the answer would be any different, I don't know.

So Chrysler builds something, and then one year later when shit starts breaking, they want me to pay for a rental while they take their sweet ass time working on it, even though the vehicle is under warranty. Am I the only one that thinks this is fucked up?

The dealer I went to us not the one I bought it at though. If I got to the one where I bought it (and my last one) think I'll have better luck? They gave me a loaner when I was waiting on delivery of this one because I traded in my old one. Granted that was when I was buying one, not having it worked on. The reason I didn't go there to begin with is it's an hour and a half away.

I'm in ATL so if anyone knows of a friendly dealer, please let me know. Not sure if anything would be different at another dealer since its supposedly a Chrysler policy, but who knows.

This may sound like a dumb thing to be bitching about but I really don't think I should have to pay for a rental out of pocket if the vehicle is under warranty, and I have to have something to drive.

Should have just kept my 09. I'd almost be done paying for it by now.
Think logically about it now. How many repair orders come in every day and how many possible warranty work claims come in? I hate that you drop it off and wait...I did that for something they could've took 1min to look at and tell me if it was covered or not. Then they tried to charge me $80 for the check up and I went off on them and walked out with the keys. the dealership!

If they had loaner cars for every problem they'd be loaning out more cars per day than selling per month or year hahaha I know some dealers offer loaner cars to people who might have a long term warranty problem, but just to drop your vehicle off and get checked out...no way. I don't think you can expect a loaner if it's just getting checked. If you thought that, then you're off in LALA land...no offence
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