I've got a 2012 jku I bought almost exactly a year ago today. The manual transmission in it is starting to make some noises, so I brought it into my closest dealership. First of all, I made an appointment to have it looked at, but of course I needed to leave it there until they have time to look at it ( what the fuck is the point of the appointment then?). Anyway I asked the lady at the desk how a loaner vehicle would work. Do they have to confirm that there's a problem before giving me a loaner? The answer is "Chrysler does not give loaner vehicles at all." Why I thought the answer would be any different, I don't know.
So Chrysler builds something, and then one year later when shit starts breaking, they want me to pay for a rental while they take their sweet ass time working on it, even though the vehicle is under warranty. Am I the only one that thinks this is fucked up?
The dealer I went to us not the one I bought it at though. If I got to the one where I bought it (and my last one) think I'll have better luck? They gave me a loaner when I was waiting on delivery of this one because I traded in my old one. Granted that was when I was buying one, not having it worked on. The reason I didn't go there to begin with is it's an hour and a half away.
I'm in ATL so if anyone knows of a friendly dealer, please let me know. Not sure if anything would be different at another dealer since its supposedly a Chrysler policy, but who knows.
This may sound like a dumb thing to be bitching about but I really don't think I should have to pay for a rental out of pocket if the vehicle is under warranty, and I have to have something to drive.
Should have just kept my 09. I'd almost be done paying for it by now.
Life's hard. It's harder if you're stupid.
Last edited by pizzaman; 12-31-2012 at 07:25 AM.