I'm addicted to JKO, what can I say?
While I'm waiting for the customer's information, I'll just go ahead and put this out there. Refunds don't take 2-4 weeks. On a normal return we usually will inspect the day it is returned and then the refund is issued within 24 hours and then depending on the bank, it takes 24-72 hours for them to see the money back on their account. I just checked in the warehouse and we've not received any Trektops in, so this doesn't make any sense. Regardless of what has happened, it will be made right and most definitely not in the time frame of the original post.