Join Date: Nov 2010
Location: Southcoast, MASS
Feedback: 6 reviews
Wouldnt be my first post.... but i sympathize..
I had some smitty rock rails... they flexed up into the body and damaged my tub on both side. I emailed Smittybilt, and simply stated that this was the scenario and I wanted to provide the info so that they could re-design or re-evaluate the rails...
then i did some research and found that many people had the same problem, some were reimbursed, some received another smitty product ... so i again emailed them, they asked for pics... then they asked for high resolution pics... never heard anything back...
oh, well, sold the rails and advise anyone against their products... but the truth is.. . The company survives and thrives making a decent product for the masses who arent going to damage it, so a few random rock crawlers can see that they should have bought a better product.
but the masses will still buy Smitty, and they will still make a ton of dough, without the quality customer service of other companies.
CURE SMA !
Building a capable off road Jeep is easy...building a street legal one that you can drive two hours away to wheel and then drive to work the following morning is the challenge...