For reference, here's a link to the thread that sets-up this story of woe.
And again, I can't thank Adrenaline Offroad enough. They went above and beyond to get my rig fixed.
So, after a few months of trying to deal with Criswell Jeep I finally just gave up. The entire situation is infuriating. I went as high up the food chain as I could, and It was like dealing with cheap politicians. They wouldn't accept any blame for the damage, and they couldn't come up with any other cause. Those of you who know me know I travel a lot for work, so I didn't have time to stand on the bully pulpit outside their front door. I can't count the number of phone calls, texts, and emails that I made/sent ...but the number is just shy of the amount that were NOT returned from the dealership.
Anyone on JKO who read my almost Jeep-b-que thread from way back should recall that once the issue was discovered ...and it was my fault ...I didn't act the dick. I accepted responsibility and paid the repair price ...lesson learned. I don't think it's too much to ask the same from a dealership.
In addition to the above (as stated in the thread link) their standards for overall care and attention to detail are lower than whale shit. This said, I recommend that local folks avoid Criswell Jeep service in Gaithersburg at all costs.
From now on, for any recall or warranty work, I'll be more than happy to travel outside the area to a better dealership. The rest will be done by AOR and me.