I have to start this off by saying that this is no way a bad reflection on RCO... Marcus is a hell of a guy with great customer service and speedy communication and a hell of an attitude for helping his customers out.....
Now the fun part....
I originally ordered a BUNCH of stuff from Marcus. The list included rims, tires, exhaust, RK 3.5 x factor lift, RRD shocks, PSC front and rear bumper, Rico steps, winch, PSC winch mount, shackles, PSC backup lights, etc... The total of all this came to OVER $8k. The order went in and was paid in full on 11/10/11. I have everything sitting in my garage except for anything from PSC and RK. I question WHY!!!
I have been told by Marcus that everything is sitting complete except for the rear bumper and tire carrier. Now, I might not be the brightest tool, but I do believe that they could have sent out a partial order and got the rico steps and front bumper out to me so I can start my build. They claim they have 15 units sitting and waiting for some part (unknown to what part it is) for welding onto the bumper. They claim they will ship 100% out on Friday. We'll see if that happens. I realize you have to build the components, but geez, we're looking at going on a month before I get my stuff. Unacceptable in a lot of consumers eyes...
They originally gave a ship date that was 2 weeks after the order. All communication seemed to point that it would make the intended ship date and they came back stating they were waiting on break lines. Marcus requested that they ship everything out and break lines when they come in. They refused. I can see that it would be hard to keep up with what's shipped out and whatnot, but geez. OK, so I accept that it'll be a couple more days of waiting. On the day they come back and state that they have the break lines, they inform us that the RRD shocks won't be in for a month!!! A FUCKING MONTH!! Now, between everything, I'm livid. I'd have to wait a month. That's just sad.... Well Marcus suggests me going with the Fox shocks instead and I agree. I got a tracking for the RK stuff and the Fox shocks yesterday. Both should be here Tuesday, however an email dings to my box today. RK shipped out my lift without control arms!!! Unbelievable!!
Ok, so guys, seriously here... I understand delays and I understand you have to build stuff... But business wise, that's crazy! We get constantly misinformed of whats shipping when it ships, and what is left to come out. I sure hope this is a fluke and I'm just one customer who is getting a bad taste in their mouth. I can't speak for the quality of your products since I haven't seen anything off the big brown truck from you. So how bout you send me some of the stuff I paid for!!!
PS: I order all said stuff so that I could take a road trip up to Colorado to play in some snow. I leave on the 9th. You would think I could have had my stuff in before a month passes to go on a trip.... *guess not*
[end of rant]