Join Date: Jul 2011
Location: Eureka Springs AR
Feedback: 0 reviews
I want to state up front that I really like the look of the Wurx Bumpers. They are striking and I get lots of comments and questions on mine until someone looks close and notices something very important is missing.
Let me give you some background on my experience with Wurx. I ordered and paid for my front and back bumpers on May 31 of this year. I was excited to start the process of customizing my new Rubicon and loved the look and promised functionality of the Wurx bumpers. I ordered and paid an upgrade for powder coating and expected to see them in 10 days or so. On June 9th I got a very nice courtesy call from Mark, the owner (flipmachine), telling me that there was a delay in powder coating one of the bumpers. one was done and looked great, if I would send him my email address he would send me photos. Mark also promised to send me images of a jerry can mount option, I told him I was interested and might add that onto my order. I sent him my contact info 2 times and never saw any images. Between June 9th and June 30th none of my PMs were responded to and I began to be concerned about my order since I had immediately paid up front. The first box arrived on June 30 with a duty charge. I paid and contacted Mark about the duty charges which he blamed on UPS and asked him where the rest of my order was. He told me it had arrived according to his tracking info. I did not open the wrappings (you couldn't call what he shipped them in a box) because I was taking them to a local shop to help me with the installation and wanted to keep the bumper protected. The balance of my order arrived on July 5th along with a threatening letter about additional duty. The letter was from UPS and implied that my employer could be penalized for my non-payment. Although I told Mark about both of these charges and he has told me that I should not have had to pay, he never made arrangements to cover the $60 plus that I had to pay out. I paid for shipping, this could have been taken care of by him properly filling out his paperwork when shipping, again Mark blames this on UPS.
Now that everything was here I took it all in the wrappings to a local body shop that I work with. They have space to set things up and I thought it would be a quick install over lunch - until I unwrapped the bumpers. Every single corner was scrapped down to bare metal. The pattern of the haphazardly placed cardboard and shrink-wrap was embedded into the surface of every piece. There was no padding, no foam, no box, just shrink-wrap and cardboard scraps. Mark blamed all this on the guy he has packing his orders. Additionally the powder coat was drippy and sloppy - it was extremely thick and soft in places. He asked for photos and on July 11 agreed to refund the cost I paid for the powder coat. I had to have the shop sandblast and repaint the bumpers and tire carriers. Unfortunately the powder coat could not be completely removed - I have had to settle for the best finish that could be done under the circumstances. My body shop tells me that the coating was not really powder coat at all. It was more like an epoxy paint of some type, applied pretty sloppily.
To be fair, I gave Mark an incorrect email address so my refund did not arrive as promised. Once I got him the correct info he told me it would take one day to resend the refund. After 5 days I contacted him to no avail. I finally got my refund for the powder coat on July 20th. On that same day I picked up my bumpers. When we unwrapped them originally everything was in a pile of shrink-wrap and cardboard scraps, I did not notice at the time that Mark had neglected to weld on the shackle mounts. I sent Mark a fairly angry PM about the whole mess. He of course blamed me for not noticing his error before painting and installing. I countered by asking why he had not noticed. At this point I wanted him to just pick up the whole mess and give me a refund. He offered to give me a refund to cover the welding and to ship me the brackets after I sent him photos to prove that they were actually missing on July 22. He told me he was traveling out of the country and it would be about a week. I reluctantly agreed. At this point I just want this to be over.
On August 10 I was sent a refund via Paypal, Mark input it incorrectly so Paypal's system assumed that I sold him something so they took out a commission. I let Mark know this and he, of course, did not think it was his fault. He never offered to fix it - so with duty charges and Paypal charges I'm out another $75. No brackets arrived so I sent him a PM on August 18th and he told me he would ship them out again 2-3 day express. On that same day I let Mark know that the latch was incorrectly installed on my tire carrier. It is about 1/4" too far from the hook side and cannot be closed without a lot of effort. The U-bolt will fail in due time. I have been to a dozen hardware stores looking for a longer replacement bolt, so far no luck. Anyway, like I said Mark promised to send them out 2-3 day express and ignored my concern about the latch.
I have contacted Mark 3 times since the 18th and received no reply. On my last PM I told him that today - Monday would mark 90 days since I enthusiastically ordered a bumper from him. I told him that without a reply and confirmation of the brackets shipping that I would post the whole story, that I would report him the the BBB, and would consider any other action possible to get this resolved.
Honestly, my reason for posting is not to beat up Mark, it's to let you know that he does not have any ability to handle the business that he has, that he cannot be trusted to follow through. Like I said at the beginning, my bumpers get lots of looks, these are followed by puzzled looks. Why add a beefy bumper with no recovery points, why isn't it powder coated like the rest of my accessories, ahhh, but it looks really cool. I'll give it to Mark - it's a great looking, albeit non-functional bumper
Last edited by Red Rubi; 08-30-2011 at 08:10 AM.