BENCHMARKDESIGNS - WHERE"S MY SHIT!! - JKowners.com : Jeep Wrangler JK Forum
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post #1 of 58 Old 10-13-2010, 04:03 PM Thread Starter
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Angry BENCHMARKDESIGNS - WHERE"S MY SHIT!!

I've been MORE than patient.
Others have been as to.

I order a kit from BENCHMARK-Designs back on Jun 14, 2010.
It took me 2 months just to get a response back from him.
and then another month later when I was taking my vacation I thought maybe I could ask him yet again for it and I would be able to put it in on MY free time.
WELL, here we are and the UPS shit still says "BILLING INFORMATION RECEIVED" if you notice that was on 9/20/2010

I KNOW that other people on here have had problems with this guy and I am asking the MODs and ADMINs to please handle this as best as you can so that he doesn't screw people on this site anymore.

Thanks
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post #2 of 58 Old 10-13-2010, 04:05 PM
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awe damn!

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post #3 of 58 Old 10-13-2010, 05:01 PM
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I called my CC and cancelled my order. I emailed him 3-4 times, and left 2 voicemails, and sent "feedback" from his site a few times, with only 1 response from him in 2 months. So happy the CC are good to me. I gave them the shipping #'s because mine was BENT, and returned it and it was gone 5 weeks. I had 3 #'s gave them to the company, and got my money back in 2 days. That is my suggestion. I have a thread around here, somewhere...

Edit :
here https://www.jkowners.com/forum/showthread.php?t=35215

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post #4 of 58 Old 10-13-2010, 05:29 PM
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Sorry to hear you guys are having issues, I have their evap skid and couldn't be happier... It shipped instantly and works flawlessly.

Hope everything works out in the end

no jeep here...
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post #5 of 58 Old 10-13-2010, 05:43 PM
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I've been thinking about their oil pan ...I'll be watching this thread.

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post #6 of 58 Old 10-13-2010, 05:48 PM
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Quote:
Originally Posted by RubiCAN View Post
I've been MORE than patient.
Others have been as to.

I order a kit from BENCHMARK-Designs back on Jun 14, 2010.
It took me 2 months just to get a response back from him.
and then another month later when I was taking my vacation I thought maybe I could ask him yet again for it and I would be able to put it in on MY free time.
WELL, here we are and the UPS shit still says "BILLING INFORMATION RECEIVED" if you notice that was on 9/20/2010

I KNOW that other people on here have had problems with this guy and I am asking the MODs and ADMINs to please handle this as best as you can so that he doesn't screw people on this site anymore.

Thanks
The first order I sent you was returned. I'll refund your purchase right now. Sorry for the hassle, it's not normal.




Quote:
Originally Posted by zjr View Post
I called my CC and cancelled my order. I emailed him 3-4 times, and left 2 voicemails, and sent "feedback" from his site a few times, with only 1 response from him in 2 months. So happy the CC are good to me. I gave them the shipping #'s because mine was BENT, and returned it and it was gone 5 weeks. I had 3 #'s gave them to the company, and got my money back in 2 days. That is my suggestion. I have a thread around here, somewhere...

Edit :
here https://www.jkowners.com/forum/showthread.php?t=35215
You're order was received in full within 3 days of ordering. You contacted me and said that you urgently needed the kit, so I expedited shipping to UPS 2 day air (at my cost) and had the kit to you immediately. Also, I did this all from South Lake Tahoe on the morning that I was hitting the Rubicon trail.

UPS trashed the package and bent the tray. Under normal circumstances, we're not liable for shipping damage, UPS is and customers have to work it out with them. In this case, I went above and beyond and shipped you a new tray - no questions asked, no charge. You were hard to reach because you were on a 1 month cross country trip.

At this point you have your order in full. I covered the cost of the damaged tray and the 2-day air shipping from WA to FL.

If you're not satisfied, PM me and we can work it out.

Thanks,

John @ Benchmark

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post #7 of 58 Old 10-13-2010, 06:05 PM
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That's a pretty stand up response ...oil pan stays on the short list. Cheers!

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post #8 of 58 Old 10-13-2010, 06:17 PM
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Quote:
Originally Posted by Benchmark Designs Inc. View Post
The first order I sent you was returned. I'll refund your purchase right now. Sorry for the hassle, it's not normal.






You're order was received in full within 3 days of ordering. You contacted me and said that you urgently needed the kit, so I expedited shipping to UPS 2 day air (at my cost) and had the kit to you immediately. Also, I did this all from South Lake Tahoe on the morning that I was hitting the Rubicon trail.

UPS trashed the package and bent the tray. Under normal circumstances, we're not liable for shipping damage, UPS is and customers have to work it out with them. In this case, I went above and beyond and shipped you a new tray - no questions asked, no charge. You were hard to reach because you were on a 1 month cross country trip.

At this point you have your order in full. I covered the cost of the damaged tray and the 2-day air shipping from WA to FL.

If you're not satisfied, PM me and we can work it out.

Thanks,

John @ Benchmark
You deserve TWO yellow stars!

"I won't be wronged, I won't be insulted, and I won't be laid a hand on. I don't do these things to other people, and I require the same from them." John Wayne - The Shootist


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post #9 of 58 Old 10-13-2010, 06:17 PM
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No one should judge a purchase solely on what someone posts on a forum.

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post #10 of 58 Old 10-13-2010, 06:22 PM
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Quote:
Originally Posted by Fishtale View Post
No one should judge a purchase solely on what someone posts on a forum.

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I couldn't agree more ...but it's a good reason to watch a thread. Everyone has bad days ...but I've had nothing but great experiences with JKO vendors. Cheers ...

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post #11 of 58 Old 10-13-2010, 06:25 PM
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I've bought from John @ Benchmark before. It was not a Benchmark Designs product, it was a pair of axles from his Rubi.

All in all, my experience was a good one. John was available when I tried contacting him via phone, PM, or email and he went way out of his way in prepping the axles and making sure they made it cross-country safe and sound. He even added the gussets and sleeves for me, at no charge. It didn't happen overnight and it probably took longer than we both expected but at the end of the day all was good.

RubiCan - I'd be peeved if I was you too but for what it's worth, John will take care of you. No doubt about it.

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post #12 of 58 Old 10-13-2010, 06:41 PM
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I don't mind a customer bringing a problem to the forum. We'll get it taken care of.

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post #13 of 58 Old 10-13-2010, 07:17 PM Thread Starter
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Thanks

Yeah, I would appreciate a refund
Thanks

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post #14 of 58 Old 10-13-2010, 07:24 PM
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I have the K.I.S.S. dual battery tray holding two yellow tops, Oil Pan Skid and evap skid. All great products.
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post #15 of 58 Old 10-13-2010, 07:30 PM
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Sorry that some of you guys have had a bad experience with John over at Benchmark. So far I've only had one dealing with him, early last summer and it was a positive one. It wasn't much, a couple of evap skids for mine and my wife's JK's, but everything went smoothly. If I recall correctly he was sympathetic to having two JK's in the house, but he was proactive with sending out tracking information which is more than I can say about some vendors out there. It was good service like that has me recommending his product to anyone looking for protection for their evap cannister.

Sure my rig has seen the trail, but I wheel it like a soccer mom looking for a parking spot at Nordstroms.
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post #16 of 58 Old 10-14-2010, 05:10 AM
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Quote:
Originally Posted by Benchmark Designs Inc. View Post
I don't mind a customer bringing a problem to the forum. We'll get it taken care of.
you might want to fix your company's website link, i clicked on it and it came up with GoDaddy site (i guess to buy the rights to it)....i googled things and found your site though...just thought i'd bring that to your attention.



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post #17 of 58 Old 10-14-2010, 04:08 PM
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Quote:
Originally Posted by zjr View Post
I called my CC and cancelled my order. I emailed him 3-4 times, and left 2 voicemails, and sent "feedback" from his site a few times, with only 1 response from him in 2 months. So happy the CC are good to me. I gave them the shipping #'s because mine was BENT, and returned it and it was gone 5 weeks. I had 3 #'s gave them to the company, and got my money back in 2 days. That is my suggestion. I have a thread around here, somewhere...

Edit :
here https://www.jkowners.com/forum/showthread.php?t=35215
Here's the full run down on this order, let me know what you think is fair. At this point you have all your merchandise and I have no payment from you for the original order, let alone all the extra costs I covered.

The following is the history of the disputed transaction in question:


Original purchase made 8/16/20.


Merchandise shipped 8/17/2010 ( UPS Tracking number: 1ZT6V1621295503797) via requested expedited shipping (at no additional charge to customer)

UPS reports that the package was damaged in transit on 8/20/2010.


Customer returns package on 8/24/2010. Customer kept the undamaged contents and just sends back the 1 damaged part.


The customer advised us that UPS damaged the package. Normal policy is that Seller is not responsible for shipping damage, however in this case we offered to go ahead and replace the damaged merchandise at no charge to the customer and no additional shipping charge. The item damaged was not currently in stock at that time, but it was shipped to customer as soon as we had it back in stock. (UPS tracking number: 1ZT6V1620399878358 ) Customer received the replacement part on 10/8/2010.


Customer initiated chargeback on 10/5/2010 (after he had already been sent tracking numbers for the replacement part and after tracking info showed the replacement part in transit)


At this point, we as the Seller, has:


1. Paid the additional costs for expediting the first shipment. ($30)
2. Covered the cost of the damaged part that we are not liable for . ($200)
3. Paid the cost to ship the replacement part to the Buyer in Florida. ($30)

At this point, the Buyer has:


1. Received all merchandise that he paid for.
2. Not covered any of the additional costs above.
3. Initiated a credit card chargeback for the entire order.

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post #18 of 58 Old 10-14-2010, 04:19 PM
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Pay the man and let's all move past this.

John worked while at Rubicon, on this, for Jeeps sake.
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post #19 of 58 Old 10-14-2010, 04:28 PM
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Quote:
Originally Posted by Benchmark Designs Inc. View Post
Here's the full run down on this order, let me know what you think is fair. At this point you have all your merchandise and I have no payment from you for the original order, let alone all the extra costs I covered.

The following is the history of the disputed transaction in question:


Original purchase made 8/16/20.


Merchandise shipped 8/17/2010 ( UPS Tracking number: 1ZT6V1621295503797) via requested expedited shipping (at no additional charge to customer)

UPS reports that the package was damaged in transit on 8/20/2010.


Customer returns package on 8/24/2010. Customer kept the undamaged contents and just sends back the 1 damaged part.


The customer advised us that UPS damaged the package. Normal policy is that Seller is not responsible for shipping damage, however in this case we offered to go ahead and replace the damaged merchandise at no charge to the customer and no additional shipping charge. The item damaged was not currently in stock at that time, but it was shipped to customer as soon as we had it back in stock. (UPS tracking number: 1ZT6V1620399878358 ) Customer received the replacement part on 10/8/2010.


Customer initiated chargeback on 10/5/2010 (after he had already been sent tracking numbers for the replacement part and after tracking info showed the replacement part in transit)


At this point, we as the Seller, has:


1. Paid the additional costs for expediting the first shipment. ($30)
2. Covered the cost of the damaged part that we are not liable for . ($200)
3. Paid the cost to ship the replacement part to the Buyer in Florida. ($30)

At this point, the Buyer has:


1. Received all merchandise that he paid for.
2. Not covered any of the additional costs above.
3. Initiated a credit card chargeback for the entire order.
He should ship it back on his dime or pay for the parts and shipping since you were willing to eat the expedited shipping before he started the chargeback process.
Hopefully he will "Man Up" and do what's right.
He should also remember Karma is a Bitch.

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post #20 of 58 Old 10-14-2010, 06:48 PM
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Why are there 2 threads about this?
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post #21 of 58 Old 10-14-2010, 06:50 PM
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Who are you asking?

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post #22 of 58 Old 10-14-2010, 06:53 PM
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Nevermind...two different posters but...I thought they were the same. I think whoever is posting from Benchmark Designs even has it confused.

https://jkowners.com/forum/showthread.php?t=35215

Is it just me or are both replies from Benchmark the same reply?

Nope...nevermind...Benchmark is just addressing the same issue in two threads because one of the guys crossposted his complaint into this thread.

Last edited by Vertisce; 10-14-2010 at 06:55 PM.
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post #23 of 58 Old 10-14-2010, 06:54 PM
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I believe you are the one confused. Let Benchmark and his customers work it out.

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post #24 of 58 Old 10-14-2010, 06:56 PM
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Quote:
Originally Posted by Fishtale View Post
I believe you are the one confused. Let Benchmark and his customers work it out.

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Who say's i'm stopping them? It's a PUBLIC forum.
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post #25 of 58 Old 10-14-2010, 06:58 PM
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No one but you said Benchmark was confused and I just corrected you.

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