If more than one tech was working on his vehicle it might equal more shop labor hours than the actual time in the shop. At my company if a job requires multiple techs the customer gets charged an hour for each tech for each hour we are actually on site. Three techs on site for an hour and you get charged three hours of labor, even though we were only there for an hour. Pretty standard.
Also, flat rate is a thing. If that shop uses flat rate pricing maybe the flat rate time for a re-torque is 1 hr. and the flat rate for spacer install is also 1 hr. In that case it would certainly take manager/owner approval for a worker to charge less than the flat rate, regardless of how long it actually took. That's how flat rate works.
When the owner said he would "help out" with the cost, was the actual cost discussed? I'd need more details before condemning a company. Maybe they overcharged, maybe not. But nothing in that story has me ready to grab a torch and pitchfork.
Eh, the HGTD already happened, so there's no point applying reason.
Last edited by BigTB; 11-29-2018 at 12:52 PM.