So I finally got an update for anyone that cares. I have talked to 4 different people at UPS on 4 different occassions, and 3 calls to the insurance company UPS uses, and finally this last time I got what I consider to be a resolution.
The first couple times I called I was speaking with Indian people that I could not understand. And they were having a hard time understanding why I was so upset. No one was really understanding anything. The third call I made was another Indian person and after about 2 hours on the phone and requesting to speak to a supervisor several times, I was finally referred to someone else that claimed to handle UPS insurance claims. This all let to nothing being done.
Keep in mind that all these calls were placed over the past 2 weeks when I had 3-4 hours to devote to talking to the idiots at UPS.
Finally, my last call I was dealing with UPS's insurance provider and got a woman who's primary language was English I believe. Or at least, I got a woman who could understand me and could understand why I was so upset. She apologized a whole bunch while I told her how terrible this whole thing has been handled and how I will never use UPS ever again, etc. etc. To make a long story short, it took me about an hour and a half with her explaining the situation and what I would like to see as far as a resolution. By the end of the call, it turns out UPS will cover the damage! So now UPS is mailing out an information packet that I send back to them, which is then relayed to the insurance carrier or some shit. I need a written estimate about the value of the damaged part to submit to their insurance company. And it was explained to me that the refund I give the customer needs to be worked out with the customer, including the shipping. My understanding is that UPS will pay the value of the damaged bumper and the cost of shipping.
My question now is this: Where can I get a written estimate for the piece that was damaged? UPS was not specific, and the only portion damaged and returned to me was the plastic front bumper cover, no hardware, no plasticky skid plate or air dam, and no top plastic piece. Do I provide UPS with an estimate for the entire assembly new, like from Qtec? Or used from a junkyard?
Or do I call UPS again to see exactly what they want? Please tell me I don;t have to deal with those morons anymore.