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post #1 of 81 Old 08-20-2010, 06:52 PM Thread Starter
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Still waiting for an answer...

Today while out and about I was since my BD dual batt kit was arriving today.
I check my email around 5 and I have one from UPS and I start ...
I get home, and the box looks ok.
I open it and .
I finally unpack the box, and unwrap all the extra parts.

As soon as I get to the main bracket, I because the top is BENT!
I was .

I am blaming the @$$ that handled it, and not BD, because I am hoping that it isn't their fault. However I am still trying to contact John. I emailed him, after calling. I will try calling again tomorrow and leave a message this time, if there is no answer again. From the install instructions and online pictures I have seen, they were all straight. I never removed the battery tray and will be really if the firewall is flat.

Thanks for listening...





SOMEONE PLEASE TELL ME THAT IT IS NOT DAMAGED!!!

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James just came a little early......
Quote:
Originally Posted by njjk08 View Post
...May 2011 bless everyone with pervert wheeling days...
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post #2 of 81 Old 08-20-2010, 07:01 PM
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ITS NOT DAMAGED!!!




(ok... it looks like it is damaged sure as shit but you asked... and said "please")


I bet you could bend that bitch back and slap it in.... but still BS that it was bent. UPS owns that one IMO. Get some cash and bend it straight perhaps?
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post #3 of 81 Old 08-20-2010, 07:05 PM
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Quick follow-up.....

The one on their website is straight... so just to confirm what you already know...



File a claim with UPS ASAP.



http://www.ups.com/content/us/en/res...e_process.html
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post #4 of 81 Old 08-20-2010, 07:06 PM Thread Starter
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M.R.G., Damn you?

OK. I am trying to get a hold of BD, because I want to make sure it won't weaken a weld if it is re-bent. And hell yeah I'm going after ups... I mean it is $200 for that bracket, right? Plus shipping... $230... Or I will offer to go to a local shop and have it "re bent and then re welded so it is structural again..."

01111001011011110111010100100000011011000110111101 11001101110100001000000111010001101000011001010010 000001100111011000010110110101100101

Quote:
Originally Posted by caligirl View Post
James just came a little early......
Quote:
Originally Posted by njjk08 View Post
...May 2011 bless everyone with pervert wheeling days...
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post #5 of 81 Old 08-20-2010, 07:07 PM Thread Starter
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[email protected]^[email protected]# secure sites. [email protected]%## AT&T. I am so happy that PDANet exists...

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Quote:
Originally Posted by caligirl View Post
James just came a little early......
Quote:
Originally Posted by njjk08 View Post
...May 2011 bless everyone with pervert wheeling days...
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post #6 of 81 Old 08-20-2010, 07:09 PM
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Quote:
Originally Posted by zjr View Post
M.R.G., Damn you?

OK. I am trying to get a hold of BD, because I want to make sure it won't weaken a weld if it is re-bent. And hell yeah I'm going after ups... I mean it is $200 for that bracket, right? Plus shipping... $230... Or I will offer to go to a local shop and have it "re bent and then re welded so it is structural again..."
+
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post #7 of 81 Old 08-20-2010, 07:14 PM Thread Starter
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Forgot the wink wink after the last statement. UPS will pay one way or another.

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Quote:
Originally Posted by caligirl View Post
James just came a little early......
Quote:
Originally Posted by njjk08 View Post
...May 2011 bless everyone with pervert wheeling days...
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post #8 of 81 Old 08-20-2010, 07:30 PM Thread Starter
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My claim...
Quote:
Main tray was damaged during shipment. Should be:
http://www.benchmarkdesigns.com/images/JK%20Stage%201
%20DBS%201.JPG , but it is:
http://i196.photobucket.com/albums/a...mzoomjr13/utf-
8BSU1BRzAzNjQuanBn.jpg and /utf-
8BSU1BRzAzNjUuanBn.jpg

01111001011011110111010100100000011011000110111101 11001101110100001000000111010001101000011001010010 000001100111011000010110110101100101

Quote:
Originally Posted by caligirl View Post
James just came a little early......
Quote:
Originally Posted by njjk08 View Post
...May 2011 bless everyone with pervert wheeling days...
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post #9 of 81 Old 08-30-2010, 04:05 PM
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UPS can be hell on parts!

New one is on the way....

Sorry about that.

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post #10 of 81 Old 08-30-2010, 04:27 PM
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Looks like you could bend that back in a few seconds and save a lot of aggravation.
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post #11 of 81 Old 08-30-2010, 04:46 PM
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It's already back here and new one on the way.

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post #12 of 81 Old 08-30-2010, 06:37 PM
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Quote:
Originally Posted by Benchmark Designs Inc. View Post
It's already back here and new one on the way.

NICE!

No more Jeep
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post #13 of 81 Old 08-30-2010, 10:27 PM
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Cool, love seeing great customer service like that!

08 2Door Red Rubicon. Rock Krawler 5.5 Longarm Coilover, Polly rear Coilovers. AEV hood & wheels, 37"KM2s, JE Reel 1350 shafts, 5.38 Yukon gears, Superior axles, Shrockworks stubby, Fab Fours rear, sPod, Rebel Offroad brakes, Warn winch and lots more.

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post #14 of 81 Old 08-30-2010, 11:05 PM
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Cheers Benchmark! Way to take care of UPS's damage so quick!
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post #15 of 81 Old 08-31-2010, 10:38 AM
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Serious this could of been a pissing match, props to BD for steping in and going above and beyond.
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post #16 of 81 Old 08-31-2010, 12:13 PM
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No problem! The customer pays for new, undamaged items, he deserves them!

We get a box every now and then that looks like someone ran it over with a truck, and it's usually easier for us to work with UPS on the claim than to make the customer deal with it.

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post #17 of 81 Old 08-31-2010, 01:28 PM
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Quote:
Originally Posted by Benchmark Designs Inc. View Post
No problem! The customer pays for new, undamaged items, he deserves them!

We get a box every now and then that looks like someone ran it over with a truck, and it's usually easier for us to work with UPS on the claim than to make the customer deal with it.

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post #18 of 81 Old 08-31-2010, 05:48 PM
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08-20-2010, 09:52 PM: Dirty Laundry from jko member bitching, and rightfully so, about a bent bracket is posted up on jko.

08/30/2010, 07:05 PM: Post from vendor acknowledging problem and willingness to resolve shitty handling by U Poor Sap, aka UPS and stating that a new part is en route.


Slower than a few, but still faster than most. This is the sort of post that would make me 100% comfortable ordering a product from them.

Way to set the benchmark, uh... Benchmark







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post #19 of 81 Old 10-13-2010, 05:05 PM Thread Starter
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Took him 20 + days to send one, according to UPS shipping info, but still NOTHING.
Resolved with CC.

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Quote:
Originally Posted by caligirl View Post
James just came a little early......
Quote:
Originally Posted by njjk08 View Post
...May 2011 bless everyone with pervert wheeling days...
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post #20 of 81 Old 10-13-2010, 09:15 PM
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So wait...you never received the bracket that he claimed was shipped out right after he received your returned one? I think I want to retract my "way to go" post!
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post #21 of 81 Old 10-13-2010, 09:23 PM
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Quote:
Originally Posted by Benchmark Designs Inc. View Post
No problem! The customer pays for new, undamaged items, he deserves them!

We get a box every now and then that looks like someone ran it over with a truck, and it's usually easier for us to work with UPS on the claim than to make the customer deal with it.
Awesome customer service!!


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post #22 of 81 Old 10-13-2010, 10:16 PM
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Customer has the replacement parts that UPS damaged.

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post #23 of 81 Old 10-14-2010, 10:49 AM
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I've got a real easy fix for this...

Don't use UPS.
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post #24 of 81 Old 10-14-2010, 10:57 AM
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What can Brown do for you????


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post #25 of 81 Old 10-14-2010, 04:11 PM
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Quote:
Originally Posted by zjr View Post
Took him 20 + days to send one, according to UPS shipping info, but still NOTHING.
Resolved with CC.
Quote:
Originally Posted by zjr View Post
I called my CC and cancelled my order. I emailed him 3-4 times, and left 2 voicemails, and sent "feedback" from his site a few times, with only 1 response from him in 2 months. So happy the CC are good to me. I gave them the shipping #'s because mine was BENT, and returned it and it was gone 5 weeks. I had 3 #'s gave them to the company, and got my money back in 2 days. That is my suggestion. I have a thread around here, somewhere...

Edit :
here https://www.jkowners.com/forum/showthread.php?t=35215
Here's the full run down on this order, let me know what you think is fair. At this point you have all your merchandise and I have no payment from you for the original order, let alone all the extra costs I covered.

The following is the history of the disputed transaction in question:


Original purchase made 8/16/20.


Merchandise shipped 8/17/2010 ( UPS Tracking number: 1ZT6V1621295503797) via requested expedited shipping (at no additional charge to customer)

UPS reports that the package was damaged in transit on 8/20/2010.


Customer returns package on 8/24/2010. Customer kept the undamaged contents and just sends back the 1 damaged part.


The customer advised us that UPS damaged the package. Normal policy is that Seller is not responsible for shipping damage, however in this case we offered to go ahead and replace the damaged merchandise at no charge to the customer and no additional shipping charge. The item damaged was not currently in stock at that time, but it was shipped to customer as soon as we had it back in stock. (UPS tracking number: 1ZT6V1620399878358 ) Customer received the replacement part on 10/8/2010.


Customer initiated chargeback on 10/5/2010 (after he had already been sent tracking numbers for the replacement part and after tracking info showed the replacement part in transit)


At this point, we as the Seller, has:


1. Paid the additional costs for expediting the first shipment. ($30)
2. Covered the cost of the damaged part that we are not liable for . ($200)
3. Paid the cost to ship the replacement part to the Buyer in Florida. ($30)

At this point, the Buyer has:


1. Received all merchandise that he paid for.
2. Not covered any of the additional costs above.
3. Initiated a credit card chargeback for the entire order.

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