How much time would YOU give a company?
So I face a conundrum. I won't provide the details, just take a hypothetical situation and tell me what YOU would do.
You own 'X' product from 'X' company. The company is renowned for all the right things - top-quality product, good service, and innovation (and the prices you'd expect for those qualities). You have spent a LOT of $$ with 'X' company in a pretty short amount of time. You really like everything about 'X' product.
You later discover an innocent but substantial design flaw in 'X' product. This is not an inconsequential flaw, one that not only threatens to cause 'X' product to self-destruct but actually threatens the safety of the vehicle occupants should it fail. You describe it and promise pictures to follow.
You contact 'X' company about 'X' product in a professional and courteous manner. You like these guys, and are actually interested in helping them understand the issue in case it affects others as well as get it resolved for yourself. It's a big deal and needs to be addressed. You get a reply via email and VM from 'X' company representative stating that the newer version of the product is constructed in a way that addressed the original flaw, with a return number. No mention of actually handling your specific problem. Not too bad, right?
Then you send another email to 'X' company representative with some other brass CCd, with clear photo as promised, and plainly ask 'What should I do about this problem? What is the solution here?' You do it twice, with no response over a couple days time. Meanwhile, a competitor is circling like a shark, with quality products and a smoking deal, hoping to pull you away.
How long do you wait for a response before jumping ship to the competition? Again, this is not like 'I am missing a screw with my lift kit'. This is a serious problem in an expensive product that could fail on you and cause serious injury. I'm thinking it should be addressed thoroughly and promptly, and not have me waiting around for a reply. I'm a passive aggressive type and speak the loudest with my wallet, so if I feel like I'm not being taken seriously I'll jump ship without more than a peep.
How long would you give 'em?
A society that puts equality before freedom will get neither. A society that puts freedom before equality will get a high degree of both.