got the guage back, in a box with nothing else. no note saying what the fuck they did or did not do, no nothing.
box, gauge, packing material.
It appears to work, but that is moot.
Thier customer service sucks ass and I would seriously tell people to take this into consideration when buying thier products. Any company that can not offer a phone number when requested by the customer needs to get thier head out of thier ass.
posting the information from the thread in case they delete it:
Posted: Fri Jun 04, 2010 3:03 pm Post subject: 07 JK failure to clear codes and issues with cust service
Sorry I had to make this post but I am getting tired of my emails not getting returned. maybe the right person will read it.
07 jeep wrangler, gauge will not clear codes specifically P0455 "small evap leak" but will not clear any others I induced intentionally to test it, also would not read body codes that the dealer could, contacted you guys via email (OCT 09) and we had some email conversations, told you I was active duty and that would cause delays in communication, you said no problem and you would look into the code issues (NOV09), no reply back for a month till I re-contacted you (DEC09), we set on me sending my gauge back for re-programming/update and I told you it would have to wait till I was clear of any military obligation, send a email from my government account to keep you informed(FEB 10) and no reply, I am currently stateside and able to send it to you and sent an email from that original e-mail string last month to make sure everything was good to go.
sent another 2 weeks later , no reply.
sent ANOTHER from my new government email just in case my gmail was not working,
I need this fixed and I need to know it will BE BACK to me before I deploy in a little over a month. So I am not going to just send a $200+ gauge without someone acknowledging my existence and a timeframe for return. I would also maybe like to know if you figured out this issue.
Heck, I would like to get a reply before my "1 year warranty" expires.
Phone number? Do you guys have any clue how helpful a phone number on the "contact us" page would be instead of playing e-mail tag? You don't even have it listed on the return form.
Sun Jun 06, 2010 4:57 pm Post subject: Re: 07 JK failure to clear codes and issues with cust service
Have you been writing [email protected]
? I don't know who this is so I cannot look into it. This would probably have been better sent as a PM with your name.
If that is a hard code it will come right back after clearing. The wording of your description is confusing. Just so I'm clear, it won't clear the evap code and won't clear and other codes that you induce either? Can you give an example? I could try to duplicate it here on our Jeep.
The gauge clears powertrain/emission codes, not body or network codes.
Please reply back as a PM.
Mon Jun 07, 2010 9:43 am Post subject: Re: 07 JK failure to clear codes and issues with cust service
This was posted here instead of a PM because I have no clue who is who on your forum. Yes, the [email protected]
email is the one that I have been using. And I actually was having a conversation with a random person with that email till they stopped answering back.
To be clear: yes, it will not clear engine codes that happen on thier own or ones I induced to see if it would clear those. It would not clear: small evap leak, large evap leak, misfire (any cyl) or any other non-destructive fault I caused (unplug something, wait till it showed a fault, try to clear it). dealer was able to clear them with no issues.
I will send a PM now.
Hey Todd, sending you a PM would not have worked as you can not send a PM (even to you) with less than 5 posts on your forum
Fri Jun 11, 2010 12:07 am Post subject:
Our current gauges clear codes on our Jeep, so as long as he is executing the command properly (key on engine off and select "clear DTC", turn off ignition, turn ignition back on) and it's not clearing the code we'd need to look at it. Only thing I can think of is his older firmware version isn't sending the correct command but I haven't heard of anyone else with this issue.
Posted: Mon Jun 14, 2010 1:23 pm
Any resolution yet?
email with return info sent to me on the 10th, guage being sent priority mail today.
(gauge sent on the 14th, priority mail, signature required. it was delivered and signed for on the 16th of June)
I get a PM on Mon Jun 21 saying they will look at the guage on monday (same day)
Sat Jun 26, 2010 1:37 pm
I got the guage back, no pm, no email, not even a note in the box as to what has been done to it.
No reply to my last pm, no email conversation other than the rrturn slip.
So what did you guys do to the guage?
Mon Jun 28, 2010 1:30 am Post subject:
It was reflashed with the latest code that we know successfully performs the read and clear DTC function for powertrain codes.