I wanted to pass this on to my fellow JKO's about what I think is Bad Business practices. I'll try and keep this short and focus on the key points.
6 months ago I wanted a Rock Krawler tie rod. I found the cheapest price on ebay from a seller Oconee (Oconeeoffroad.com). I selected "Buy it Now" and sent a payment via PayPal. I received a confirmation from PayPal and Oconee that the payment was received and the order was being processed.
A few days later I received an email from Oconee that they were refunding me my money because they were out of stock of the item they had listed and bought. WTF. Listed to sell but not in stock?
Anyway shit happens and I blew it off. Mistake#1
I apparently did not learn my lesson and found myself on the Oconee website Friday night April 23 looking for a Rock Krawler drag link. Their site showed that they had them for sale and free shipping so I took the bait again. Mistake #2. I purchased the item, and sent the payment via PayPal. I received confirmations again from both PayPal and Oconee.
I hadn't heard anything from Oconee Monday so Tuesday, I called Oconee to check on shipping and spoke with K******a. She told me that she was just about to email me about my order. She told me that the Rock Krawler drag link was on backorder and they were going to refund me the money. I told her that this was the second time I had ordered a part from them, paid for it, and they couldn't produce the merchandise.
I asked her if they had their parts drop shipped from RK? She said no, we get them from 4 Wheel. So I asked her if I called 4 Wheel they would tell me they were out of stock. She said yes, that they sold the last one this morning. I asked her what happened to the part I bought and paid for on Friday? She really didn't have an answer so I asked for the owner. She said the owner was Richard and was out to lunch, this was about 11am. I told her to make sure that Richard got my name and number and to return my call. She said she would make sure Richard called me back.
I then called 4 Wheel and spoke to "L***E" and he said that they had several RK drag link's in stock.
Well no return call from Richard at Oconee on Wednesday or today.
On a positive note Rock Krawler being the awesome company we all know they are with outstanding customer service, offered to contact them and they would take care of me. I'll be giving my money to Jeremy at Rock Krawler.
Sorry so long, but these are the facts
Oconee, Go n-ithe an cat thú is go n-ithe an diabhal an cat
(May the cat eat you and the devil eat the cat)