If this is the wrong place to post this, please move it to where it needs to be.
So after all the high praises on this board and others, I decided to place my first order to Poly Performance.
I purchased a Tie Rod Clamp, Steering Damper, and their Chromoly Tie Rod. I wanted everything to go smoothly as I needed the Tie Rod before May 1st, I had some cash in my paypal account and they offered that method of payment. Payment was made on 4/6.
I received a message the next day that the Steering Damper was out of stock and it would be the next week before it would ship. I called back and was also told the Tie Rod was also out of stock (between the time I ordered and the time I called back they had sold the one that was in stock but on hold because of the Steering Damper.) No worries I say, I just have to have them by the 1st of May. I'm assured it will be no more than 10 days.
Fast forward to this morning. I hadn't heard anything nor received an email update so I decided to call and check on the status, maybe a tracking number if I'm lucky. I am told that the Tie Rod is now out of stock until the 4th of May. Well that sucks, these things happen though so I just tell them thanks and cancel my order. I'll have to figure something else out.
3 hours later I still don't have my paypal so I call to inquire as to if my order has been canceled. This is where I get the red ass, I can't stand people to lie to me and try to treat me like I just fell off a turnip truck.
Nick, the guy I'm talking to (who apparently has no boss, I asked to speak to his supervisor), says that it takes paypal a day or 2 to process my refund. NEVER have I ever had an issue with paypal taking for than a few minutes to clear my payments... and I just found out why.
Not only did Nick try to bullshit his way around that the refund didn't get processed this morning when it should have (amazing that within 10 minutes of getting off the phone a second time today I get an email from paypal.) but they sent me back an echeck paypal payment. This means I now have to wait 3-5 days for their echeck to clear AND it will cost me $5 in fees!
Maybe their policy is to send checks, it's the 1st business I've dealt with that does, but together with the run around that Nick tried to give me I'll never try to buy Poly again. They can have products that crap golden eggs and I still won't buy from them. There are too many other companies who appreciate their customers and don't try and lie to them or leave them hanging after the sale.
So Poly Performance, here's to you