I received my Atlas 4 Transfer Case from Advanced Adapters back in January of this year. When I received my order, it was the last part of a build that I had been working on for over a year. A build which included Dynatrac PR60/80 axles, King IBP Coilovers, Rock Krawler Long Arm’s, and of course the Atlas 4.
When I received the Transfer Case, I inspected the box from the shipper, but since there was no visible damage, I didn’t think there would be any issues with the transfer case itself. I did not know that I needed to open the box, open the transfer case, drain the fluid, and try to identify what parts were broken, so that Advanced Adapters would stand behind their product.
The box remained unopened until the shop was ready to install the transfer case at the end of July. I did not know it at the time. But they had identified that both shift rails were cracked upon installation. The shop immediately notified Advanced Adapters that the shift rails were broken and asked how they should proceed. Advanced Adapters decision was to send parts to the shop for them to make the repairs, as opposed to sending the whole transfer case back for warranty service.
I asked the shop what Advanced Adapters was going to do to fix this problem and was told that they were sending out parts for the repair. As Advanced Adapters did not want to repair the transfer case themselves. I ended up spending $650.00 out of my pocket, for the shop to repair the transfer case themselves.
At this point, I reached out to the Sales Manager, Steve Roberts, to see what Advanced Adapters was willing to do to rectify the situation. I emailed Steve 3 different times over the course of 3 weeks before I finally got a response back from him. It was obvious to me at this point, that they were just trying to blow me off in hopes that it would just go away.
After another 2 weeks and another email asking why he still hadn’t responded, I was informed by Steve that Advanced Adapters would not be paying for the cost of the repairs. He said that I had 30 days to identify there was an issue and outside of that time period, it was no longer their responsibility.
This build had taken me over a year to save up enough money and compile parts before it was finally ready to go into the shop. Along the way, a number of issues have come up with other companies. All of which were handled professionally offline to stand behind their product and make sure what was sold had no issues.
This has not been the case with Advanced Adapters. I have had to fight to get them to even respond to any of my communications. Beyond that, they are using a policy that only serves to protect them from taking any responsibility for sending out broken products. Nothing to help do what is right by their paying customers.
Advanced Adapters is not going to do anything to cover the $650.00 I had to pay to fix their transfer case. I post this so that others will not be burnt by their lack of customer service in standing behind their products that they sell you.
Last edited by Descent; 11-02-2014 at 03:30 AM.