I realize that dealerships are private owned franchises but they are representitives of the product that they are selling. A Chrysler dealership that sells and fixes Chrysler products has everything to do with Chrysler. (I really dont know who actually owns Chrysler now but I'm just using the name, maybe my beef should be with Fiat, The Government etc.)
I am the most courteous and polite customer that they could ever hope for. I wait my turn in line and yes sir no sir the whole time that they are lying to my face. I am extremely protective of my vehicles and I tend to notice mistakes that would most likely be overlooked by the average person.
Talking to the service manager doesnt work. Been down that road before. The last time I asked to talk to the service manager he yelled at me in front of the waiting room crowd. He told me before I came in that he would have a loaner car for me and about 45 min after I got to the dealer enterprise showed up with my "loaner" car that was actually a rental car that I was supposed to foot the bill for. Boy I was pissed. I took 4 hours out of my day to wait around and talk to the owner of the dealership overt that experience(Not just because of the rental car but because of the service manager yelling at me and the problems with the jeep).
It all started with an oil change,
spilled oil on my belt,
sanded belt down to threads to stop the squeaking,
put the new belt on incorrectly(came off as I was driving),
somehow this messed up the water pump bearings,
new water pump bearings,
somehow they scratched the cowling where the windshield wipers attach,
ordered new cowling,
while replacing cowling they stripped the paint around the bolts on the new one,
ordered new cowling with new bolts and nylon washers,
went to have cowling put on and service manager yelled at me....