I'm going to try and not let the fact that I'm pissed off affect my comments on OE's product, but there's no promises.
I bought the coilover conversion kit from OE and when I called I asked them all sorts of questions. The most important one being, "Will your product work with the stock arms or short arms?" They said something to the affect of "Yeah no problem lots of people do." So I got them. About a year ago we put them on and they worked great no problems and then one day I notice some rust on the upper tower mount, right on the flange where the shock bolts in place. Of course you know that the powder coat cracking is only a sign of something worse underneath, such as a stress fracture.
I called OE and spoke directly with Mel who assured me that he'd never run into this issue and that they extensively test their product "jumping" and what ever else they do. Well after some looking and putting the front axle at full droop we notice that because of the short arms the axle moves in a tighter radius, putting extra stress on the upper mount. An easy fix really, just reenforce the weld and put on long arms. So, I did that and no more problems. By the way I've got the TF Long arm up front and my ride improved a ton. I recommend them. My jeep is an 08 Rubi 4 door. Also I've spoken with more than a couple of people about this and all but OE let me know that they'd heard of some issues with OE's product. I understand that nothing is perfect and **** happens during R&D and during the first year or two of new products. For example TF's lift kit had some problems and by the time I'd called them about it they already knew and were even asking if I'd run into any others and told me about new parts for the same kit and sent them to me at no charge. They sent me the new replacement parts and were completely helpful, so thanks to Joe over there at TF.
I apologize to Tera Flex for associating there great product and customer service with a company that doesn't believe in it.
Customer service is the most important thing and without the customers you've got no business. As an entrepreneur I truly understand what this means.
I'm happy to do your R&D for you Mel, now send me my check and the new parts........
Lastly, I apologize for the poor photo quality I only had my phone with me, but you can clearly see how this particular example could lead to a very bad day on the trail.
I GUESS AT OE THERE MOTO IS, "I DON'T CARE IF IT WORKS, SELL AND WE'LL LIE ABOUT IT LATER..."