As mentioned earlier in the thread, I haven't been with that company for a while now. I was let go in early January. Yes, they did go out of business, closed the retail store, etc on Feb 24th.
I logged on here on Feb 20th to answer a few PMs and direct some people on where to buy some products while letting them know I was no longer with the company. Popped onto the EJS thread as well to see what JKO has going on for Moab.
On my side of things, I was actually concerned about reputation and service and feel like I built a pretty good thing as far as JAO goes. You guys know I would bend over backwards to help out with anything I could.
With anyone that has an issue, file a chargeback with your credit card. No one will be answering phones and at this point, that is the only recourse available.
I'm very TRULY sorry to anyone that has ever had a problem with the company that ordered things based off what I've posted here and based on the reputation I've tried to build over the years. Everything I did was based on my experiences as an enthusiast on the customer side of things. Treat people as you would want to be treated. Offer fair deals. Offer tech knowledge, not just sell parts with no experience. However, I didn't run the parent company and I would have done things differently at that level.
I'll be back in the industry soon and running things on the offroad side and will be running a shop/store as well with the backing of a very well respected company. Things will be done the way they should be and the people will know products. I will demand no less.
Jasumi, shoot me your name in a PM. I'm still in contact with the folks at LOD. I can find out about your order even though I'm not with the company that you ordered the part from anymore.
cadeucsb, PayPal's protection is more consumer friendly than business friendly. If you have tracking info from where it was sent to you and then tracking for the RGA where it shows it was returned, then those funds should be returned to you. A non-response from a business during a PayPal dispute automatically freezes those funds. If there's other details, please get in touch. I may be able to help.
LeJerk, yours is a tough one I don't think there's anyway to resolve it outside of your card company. Go ahead and do a chargeback. Same thing should apply with the card as with PayPal. If the seller doesn't respond after 10 days, funds are frozen and reversed along with being charged a chargeback fee.
EDIT: LeJerk, was it in regards to a mount? I don't want to name the manufacturer since they're a good one and don't want to see them associated with anything in DL. If so, I still may be able to help. I just saw the PM you sent asking about a product in Jan. If it's that same thing, I'm very close with that company as well and can get you taken care of at least on the product side of things.