Xenon flare sag update and resolution - JKowners.com : Jeep Wrangler JK Forum
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post #1 of 26 Old 10-02-2009, 07:32 PM Thread Starter
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Xenon flare sag update and resolution

Original thread:
https://jkowners.com/forum/showthread.php?t=15547

So I spent two hours at Xenon's corporate building having a chat with their VP and their lead designer/fabricator. Before I go any further I'll just say that Xenon came through and stood by their warranty - and now is doing their homework. Boils down to they are well aware that the urethane they are using is warping in the sun and that they will now begin carrying support brackets for the front and rear in their wide flares, and smaller support brackets for the front in the narrower style. If you order a Xenon kit now, you will get the brackets.

Basically they explained to me that if they made the urethane any stiffer (which would prevent the sag) they'd shatter instead of flex. The support brackets - which are now shipping in all wide kits, are supposed to alleviate it. In my case, the support brackets failed not because of install error - but because the sheet metal on the front and rear of the Jeep's body is too thin to work well with the "nutzert" hardware they ship with kits. In some places the sheet metal is so thin that when you torque down on the nutzerts they fail. They are going to rewrite their install instructions telling people to not torque down so hard. They ended up stripping a few of the nutzerts themselves when replacing my flares. I have a few extra holes on each side on my rear fenders. The lead fabricator agrees that they need to research new mounting hardware.

So - in the end, they installed a new set of narrower flares which we will see if end up warping in the sun. Now that they've been installed by Xenon themselves there care be no question over installation issues.

We'll see and only the trail will tell.

-Jason

Quote:
Originally Posted by FUN LS1 View Post
As some of you may know I've been having fitment and quality issues with my Xenon fender flares. They are drooping (sagging) and don't fit well against my Jeep's body. Originally purchased in June.

I went to their site this morning and filled out the claim form to be issued an RMA. An hour later I received a phone call from "Dr. Xenon" aka Charlie who expressed surprise about the issues I listed in my claim form. He talked to me for a few minutes, asked a few questions, then asked me to snap some photos so he can see what's going on. I've listed them below.

Turns out they are located just a few miles from me so I might be swinging by their shop this week to see what they say. I've expressed that I do not want an exchange - I've never actually seen a set that fit well and don't sag.

We'll see what they say - but I was very surprised to receive a phone call the same day I filled out the form. So far - so good.

-Jason


http://i17.photobucket.com/albums/b7...s/IMG_0263.jpg <-- front pass side gap
http://i17.photobucket.com/albums/b7...s/IMG_0264.jpg <-- front pass side gap at middle of flare
http://i17.photobucket.com/albums/b7...s/IMG_0265.jpg <-- front pass side gap
http://i17.photobucket.com/albums/b7...s/IMG_0266.jpg <-- front pass side droop
http://i17.photobucket.com/albums/b7...s/IMG_0267.jpg <-- rear pass side gap
http://i17.photobucket.com/albums/b7...s/IMG_0268.jpg <-- rear pass side droop
http://i17.photobucket.com/albums/b7...s/IMG_0269.jpg <-- front pass side supporting bracket
http://i17.photobucket.com/albums/b7...s/IMG_0270.jpg <-- front pass side support bracket
http://i17.photobucket.com/albums/b7...s/IMG_0271.jpg <-- front driver side droop
http://i17.photobucket.com/albums/b7...s/IMG_0272.jpg <-- front drier side gap
http://i17.photobucket.com/albums/b7...s/IMG_0273.jpg <-- front driver side gap
http://i17.photobucket.com/albums/b7...s/IMG_0274.jpg <-- rear driver side droop
http://i17.photobucket.com/albums/b7...s/IMG_0275.jpg <-- rear driver side droop
http://i17.photobucket.com/albums/b7...s/IMG_0276.jpg <-- rear driver side bolts
http://i17.photobucket.com/albums/b7...s/IMG_0277.jpg <-- rear driver side bolts backing out
http://i17.photobucket.com/albums/b7...s/IMG_0278.jpg <-- rear driver side gap
http://i17.photobucket.com/albums/b7...s/IMG_0279.jpg <-- rear driver side gap
http://i17.photobucket.com/albums/b7...s/IMG_0280.jpg <-- pass side front and rear droops
http://i17.photobucket.com/albums/b7...s/IMG_0281.jpg <-- driver side front and rear droop


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post #2 of 26 Old 10-02-2009, 07:36 PM
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Cannot ask much more than that. Thanks for sharing and keep us posted. I have not seen a narrow set that looked bad.... besides trail rash etc...
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post #3 of 26 Old 10-04-2009, 02:08 PM
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That is good to know...I just installed a set of the wide ones so it would pass state inspection...I noticed the wide support brackets but there was no mention as to what they were for...I left them out thinking that if the were installed it would make it too rigid and bend the thin sheet metal...There is more flex without the brackets and you get a more constant sun/heat then we do here in PA so I guess I will wait and see what happens...

I do have agree with you about the rivnuts...I have two that are stripped out, same location and each side on the rear flares...

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post #4 of 26 Old 01-10-2010, 08:42 PM
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I'm glad I read this. I just installed a set on my Jeep. Hopefully they will not warp, if they do, they will go in the trash and I will just fork out the cash for tube fenders.


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post #5 of 26 Old 01-11-2010, 06:50 AM
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mine have been on since 2008 never warped...painting them might help prevent the warping. mine look perfect

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post #6 of 26 Old 01-11-2010, 09:16 AM
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I had wider than stock, they warped. xenon sent me a narrow set gratis.. they warped slighty.. I took them off and am running OEM X flares..

Basically I have a set of painted silver sahara flares, and a set of xenon narrows sitting around...

Anyone wanna buy the painted silver flares?

no jeep here...
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post #7 of 26 Old 01-11-2010, 09:51 AM
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Quote:
Originally Posted by THECHAD View Post
mine have been on since 2008 never warped...painting them might help prevent the warping. mine look perfect
X2
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post #8 of 26 Old 01-11-2010, 10:04 AM
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Quote:
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X2
Yes, but that's because your "special"

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post #9 of 26 Old 01-11-2010, 11:10 AM
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The new ones have brackets that go on the inside that the old ones did not have. I know when I painted the flares for RiverKid his had the brackets.


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post #10 of 26 Old 01-11-2010, 11:46 AM
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I had to go with the Poison Spyder fenders cuz the Evo's were sagging

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post #11 of 26 Old 01-11-2010, 11:56 AM
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Quote:
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I had to go with the Poison Spyder fenders cuz the Evo's were sagging
LMAO!

Riiiiiiiight.

°lllll°


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post #12 of 26 Old 01-11-2010, 12:04 PM
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LMAO!

Riiiiiiiight.
Yeah, I don't think I could make them sag with a sledgehammer

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post #13 of 26 Old 01-11-2010, 12:38 PM Thread Starter
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Quote:
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Yeah, I don't think I could make them sag with a blue sledgehammer
Fixed.


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post #14 of 26 Old 01-11-2010, 04:52 PM
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Yes, but that's because your "special"
Clackey thought so...
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post #15 of 26 Old 01-13-2010, 11:11 AM
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Clackey thought so...
Yes, but Clackey sniffs paint.

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post #16 of 26 Old 01-13-2010, 03:27 PM
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Yes, but Clackey sniffs paint.
I'll take whatever I can get...
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post #17 of 26 Old 01-13-2010, 03:44 PM
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The narrow rears also need them.

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post #18 of 26 Old 01-13-2010, 03:51 PM
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Quote:
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Yes, but Clackey sniffs paint.
And you wear a skirt ((((Cough))) a kilt.


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post #19 of 26 Old 01-13-2010, 04:04 PM
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And you wear a skirt ((((Cough))) a kilt.
Thank you for the correction.

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post #20 of 26 Old 01-28-2010, 03:10 PM Thread Starter
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Today's update:

fronts are holding up well, rears are sagging a tad.


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post #21 of 26 Old 01-30-2010, 08:48 PM
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Quote:
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mine have been on since 2008 never warped...painting them might help prevent the warping. mine look perfect
Chad, thank you for serving. It's unfortunate that many Americans take for granted the "cloak of protection" which you and other service-men and women provide, but I don't.

THANK YOU.

RC

A lot of chit coming...

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post #22 of 26 Old 02-09-2010, 02:00 PM Thread Starter
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Just got off the phone with Xenon. They are replacing my rears and then sending my warped narrows out to be inspected to determine where the chemical failure was.

Gotta say - great customer service.


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post #23 of 26 Old 02-09-2010, 02:01 PM Thread Starter
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Pix of the sagged rears:
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post #24 of 26 Old 02-10-2010, 05:47 PM
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Quote:
Originally Posted by Racer83l View Post
I had wider than stock, they warped. xenon sent me a narrow set gratis.. they warped slighty.. I took them off and am running OEM X flares..

Basically I have a set of painted silver sahara flares, and a set of xenon narrows sitting around...

Anyone wanna buy the painted silver flares?
YES!!!

how much shipped to 4829? do they come with supports?


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post #25 of 26 Old 07-16-2010, 03:43 AM
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Any one know where to get the brackets? I've contacted the company and waiting to hear back from them. Just wondering what the other options are.


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