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post #1 of 276 Old 12-22-2013, 04:00 PM Thread Starter
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Dealings wih torq axle

We ordered our axles back on June 20th 2013 and they are still not complete.

After we ordered them we finalized the gear ratio in about a week. Then we talked about the brakes. Jim said the ssbc brakes were really bad ass and worth the money so I agreed. After checking on them every few weeks. On August 18th the sales rep Tacoma white called And wanted the rest of the money and said they were ready to ship. I questioned the bill because it seemed extremely high. After Tacoma explained that was with the hydro assist and he said he would see what the rest of it came with. If I remember it was 1200 or 1800 dollars extra. I paid when I realized it wasn't going to help. Then after a week they called wanting shipping money...

Then I spoke to jim Jackson in September and he said the front brakes weren't ready and he would go down and set them up.

Tacoma called and said the steering included a psc pump, resivor, ram, tie rod and hoses. Plus set up...

This whole time it's been over promise and under deliver. I was at my 90 day mark with Amex since making my final payment to torq and the axles are not done.

I disputed the charges with Amex and 30 days went by they said vendor never responded to them and they were closing out the dispute in my favor. They gave torq till February 10th before they block them.

All im asking is to have my axles finished for 20k they should have been delivered and ready to go. Robbie said they will have to raise the track bar bracket and brace it.

William has had his brackets rip off already. They failed from lack of penetration and excessive travel speeds. Structural brackets need to be welded to AWS D1.1 or D1.2 codes. Especially when it's going to effect safety. Torq needs to developed and destructively test a welding procedure. Then qualify your welders to that procedure. A WPS and WPQ should be available at request.

American Express just called while I was typing this and said they received a request from torq to release the dispute... I told them that my builder stated part of the parts showed up and it was not complete yet. I will be fair and re file my dispute for the steering and labor, labor for brake assembly.

I would save yourself 6 months and stay away from these guys until they get their shit together. Jim called Robbie crying about the dispute and I haven't heard a word from torq. I tried calling and the shop number was disconnected.

If I had my choice for a happy resolution I would happily pay to have these pulled off my jeep and shipped back to torq for a full refund. I would go with dynatracs and have a high pinion front axle.

I'm sure I'm missing the majority of my rant but I keep getting more pissed when I think about having to buy wheel studs, pay to have them installed because the axles are holding up the build. Robbie having to rig up a tie rod because these weren't complete as promised when I bought them. The track bars weren't included as promised either. They come out during sema to put on a show and weld steering tabs on and leave as a publicity stunt. They didn't bring the brakes or anything on that trip either.

More to follow...

Texas Complete Truck Center
5670 S Interstate 35
New Braunfels, Texas
(210) 412-6379

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post #2 of 276 Old 12-22-2013, 06:42 PM
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Wow……….what an unbelievable mess! Good luck Bluewave.
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post #3 of 276 Old 12-22-2013, 07:01 PM
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Damn, hate to hear this. I was thinking about buying their 14 bolt housing, but I wont deal with cry babies. Hopefully you get everything squared away.
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post #4 of 276 Old 12-22-2013, 07:04 PM
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I would not want to be in your situation. I agree that if you pay 20K you should have had what you ordered or a dang good explanation as to why it has not happened. There are not many folks in the Jeep world that can afford to drop 20k on axles and you would think that if you were going to be involved in the companies research and development you would get a discount at the very least.

Good luck with the build, I am enjoying watching your other thread. You are going to have a great rig no matter how it turns out.

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post #5 of 276 Old 12-22-2013, 07:18 PM
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post #6 of 276 Old 12-22-2013, 07:51 PM
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Shouldn't this be in dirty laundry?
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post #7 of 276 Old 12-23-2013, 02:48 AM
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2007 JKR | PSC Big bore box | Rock Krawler 3.5" x-factor arms l SteerSmarts YETI track bar, tie rod, no drill flipped drag link, Griffin | Synergy frame brace | 37x12.5x17 Nitto RG's | Dana front DS | Fox IFP shocks | Artec front armor kit/Currie JJ's | Teraflex rear axle bracket | EVO Rockstars | Ridged D's, A pillar mounts | VKS sliders l Trek Armor seat covers | Superchips/Sprint booster | Savvy half doors w/ Bestop uppers
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post #8 of 276 Old 12-23-2013, 04:21 AM
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I think this should be in every forum category to make sure everyone is warned about torque. No chance they'll ever get any of my money, not just because they are putting out a shit product, but because they screwed two of our brothers. One they outright screwed and the other overtly. I think the full name of the owner should be posted, so when we he opens a new business to escape this mess we know not to deal with them also.

Hey Torque

I hope this all works out for you in the end.

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post #9 of 276 Old 12-23-2013, 04:45 AM
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In this industry I fall back to my roots (originally from MO., the show me state). Show me, I gotta see, touch, feel the product I'm actually gonna get, and then you will get my money. In AZ, there are many shops that have the product right there for you to inspect. Suggest others to do the same if they can, beware of the "fly by nights".

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post #10 of 276 Old 12-23-2013, 05:12 AM
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So much potential and opportunity to build some kick ass stuff and they fucking screwed the pooch in every aspect.

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post #11 of 276 Old 12-23-2013, 05:54 AM
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I agree with USMC. I think they tried to go too fast too soon with the JK market. I too have Torq axles and had issues with Torq when I ordered mine. I ordered them roughly the same time frame as Bluewave and we got our axles roughly the same time. Likewise, when I received my axles, they were missing numerous parts. Since then, I have received all the parts from Torq but there were some headaches along the way. I opted for the builders kit so I'm sure if I would have gone the fully built route, there would be more hickups. Mine are in the process of getting installed right now so I'm not 100% good but I did receive all the parts. I have spoken to Bluewave numerous times and I completely understand his frustration. There should be no reason that he is waiting on parts. Especially parts that Torq doesn't make (the brake components).
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post #12 of 276 Old 12-23-2013, 06:06 AM
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Quote:
Originally Posted by Uncle Sams Misguided Child View Post
So much potential and opportunity to build some kick ass stuff and they fucking screwed the pooch in every aspect.
^^Agreed.......

Looks like Dynatracs next year for me then ......
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post #13 of 276 Old 12-23-2013, 06:13 AM
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Looks like Dynatracs next year for me then ......
Route I would go IF I was to go "store bought",,,, expensive, but good history behind the name

2010 JKUR, 4" Pro C., 3/4" f Daystar spacer, 5.38's, EVO sleeve/gusset/custom trussed, Rear Ten Factory axle shafts, 1.5" wheel spacers, Pro C. 17 x 9 wheels, 38 x 14.50 x 17 MTR's, SuperChip FP, no fenders, B&M Tranny cooler, Magnaflow, Fr./ Rr. frame hacked off, HD Balls

29,000 miles as of 12/13/14
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post #14 of 276 Old 12-23-2013, 06:34 AM
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I'm interested in the bit about welds being torn off. I remember the pics when Motec finally got your axles. Robbie had pointed out (tho it was very obvious) that they tried to give the TIG weld effect with a MIG welder... which will always give shitty penetration.

-Mike
2007 2dr X, 6sp, 35's on D44's, 2" lift, cage, hydro, etc.
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post #15 of 276 Old 12-23-2013, 06:54 AM Thread Starter
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Texas Complete Truck Center
5670 S Interstate 35
New Braunfels, Texas
(210) 412-6379

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post #16 of 276 Old 12-23-2013, 07:47 AM
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^That is just fucked up welding
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post #17 of 276 Old 12-23-2013, 08:36 AM
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Quote:
Originally Posted by bluewave View Post
We ordered our axles back on June 20th 2013 and they are still not complete.

William has had his brackets rip off already. They failed from lack of penetration and excessive travel speeds. Structural brackets need to be welded to AWS D1.1 or D1.2 codes. Especially when it's going to effect safety. Torq needs to developed and destructively test a welding procedure. Then qualify your welders to that procedure. A WPS and WPQ should be available at request.

If I had my choice for a happy resolution I would happily pay to have these pulled off my jeep and shipped back to torq for a full refund. I would go with dynatracs and have a high pinion front axle.

More to follow...
Just a couple questions to help in your efforts here:

1) please post up a copy of the original axle order, and any change orders subsequent thereto;

2) did you discover before, or after delivery, that the off-road vehicle fabrication industry must adhere to American Welding Society codes;

3) with respect to Dyna-Trac, wasn't there an earlier thread where you went after them for their lack of attentiveness to your business (could've been someone else, I can't find the thread).

Anyway, a little bit more information would be helpful so that your post can be more beneficial to the membership here.
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post #18 of 276 Old 12-23-2013, 08:37 AM
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Funny how Torq is mysteriously absent in these threads.

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post #19 of 276 Old 12-23-2013, 08:56 AM
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Quote:
Originally Posted by Daniel_M View Post
Funny how Torq is mysteriously absent in these threads.

-Dan
It's no mystery, they don't want to get beat on.

For 20K, there should at least be a reach around. Sounds like these guys don't even use lube.

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post #20 of 276 Old 12-23-2013, 08:59 AM
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Quote:
Originally Posted by bluewave View Post


A shock tab (which only sees a portion of the force from bump impact) tears off, and trackbar/control arms brackets don't?

-Mike
2007 2dr X, 6sp, 35's on D44's, 2" lift, cage, hydro, etc.
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post #21 of 276 Old 12-23-2013, 01:28 PM Thread Starter
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Quote:
Originally Posted by JKred07 View Post
A shock tab (which only sees a portion of the force from bump impact) tears off, and trackbar/control arms brackets don't?
Williams front track bar came off

Texas Complete Truck Center
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post #22 of 276 Old 12-23-2013, 02:33 PM
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Quote:
Originally Posted by bluewave View Post
Williams front track bar came off
It was the rear trackbar and the bracket cracked
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post #23 of 276 Old 12-23-2013, 02:34 PM
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Quote:
Originally Posted by bluewave View Post
Williams front track bar came off
Well that's a little different story than a shock tab. Shit, hope all was ok when it happened

Edit: I see rear now. Either way that's shitty for what should be an HD bracket.


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post #24 of 276 Old 12-23-2013, 02:38 PM
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Steven the parts that you are waiting on (track bars and steering linkages) will ship after the holidays. These are parts that we offered you for free for your patience in waiting for your axles. In talking with MoTech these parts have not yet been holding up your build. We are here to support the installation process and will support MoTech with anything that is needed. We will call MoTech today to get a status update on Stevens build.

Steven not sure what number you have been trying to call but you are welcome to call us if you need anything else.

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post #25 of 276 Old 12-23-2013, 04:33 PM
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I think a Mea culpa is in order in the very least...

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