2017 Rubicon w/200 miles failing axels... - JKowners.com : Jeep Wrangler JK Forum
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post #1 of 22 Old 03-20-2017, 07:56 PM Thread Starter
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2017 Rubicon w/200 miles failing axels...

Aloha everyone!

Just picked up my brand new 2017 Rubicon Unlimited Hard Rock last Saturday with 23 miles on her. The very next day I noticed a ticking noise coming from under the car. Scheduled an appointment with service and dropped her of 3 days ago. Just got word from the service manager that both front axles will need replacing due to premature wear ��

I'm livid to say the least. Guess I have no house by to accept the repairs and carry on

What I'm worried about is what the underlying issues may be that are causing the wear on the front axels... any ideas?

Last edited by 808Rubicon; 03-21-2017 at 06:50 PM. Reason: typo
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post #2 of 22 Old 03-20-2017, 08:00 PM
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I would get exact details as this is not common issue. I work at a dealer and I've never seen both front and rear axles replaced as an assembly. Plus the factory won't let you replace assemblies but rather only to fix them........


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post #3 of 22 Old 03-20-2017, 08:24 PM Thread Starter
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Quote:
Originally Posted by RedrockHemi View Post
I would get exact details as this is not common issue. I work at a dealer and I've never seen both front and rear axles replaced as an assembly. Plus the factory won't let you replace assemblies but rather only to fix them........


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Sorry should have been more clear hey we're just both front axles not the rears. I had them pull the entire front diff and look at all the teeth and other related components and they said everything looks good just the abnormal wear on the front axles.

Last edited by 808Rubicon; 03-21-2017 at 06:50 PM.
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post #4 of 22 Old 03-20-2017, 08:25 PM Thread Starter
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Originally Posted by RedrockHemi View Post
I would get exact details as this is not common issue. I work at a dealer and I've never seen both front and rear axles replaced as an assembly. Plus the factory won't let you replace assemblies but rather only to fix them........


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Service manager said he put the order in for the two new front axles and they should be in on Wednesday

Last edited by 808Rubicon; 03-21-2017 at 06:51 PM.
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post #5 of 22 Old 03-20-2017, 08:42 PM
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That makes no sense to me. The front axle shafts were making a ticking noise and are being replaced due to premature wear......the only moving part on them is the u-joint. And why or how would that fail so soon??? And why not replace the u-joint?

Something is not right here......

I think you are being BS'd.
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post #6 of 22 Old 03-20-2017, 10:04 PM Thread Starter
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Originally Posted by Nucleophile View Post
That makes no sense to me. The front axle shafts were making a ticking noise and are being replaced due to premature wear......the only moving part on them is the u-joint. And why or how would that fail so soon??? And why not replace the u-joint?

Something is not right here......

I think you are being BS'd.
Thank you for all your insight as I'm completely new to jeeps. Very bizarre to me as well can't imagine why this is happening. I'm very disappointed so far almost to the point of regretting this purchase.

According to the service manager they "isolated" the noise to the front axle areas. When they pulled the front axels they noticed some excessive abnormal wear on them which leads him to believe they are the culprit of the noise...

I did a quick visual inspection under the vehicle before I took it in and all joints, driveshafts, visible drivetrain all looked "normal" to me I mean a car with 200 miles should still be immaculate? Just kinda a bummer I only got to drive the car for 7 days before taking it in

Last edited by 808Rubicon; 03-21-2017 at 06:51 PM.
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post #7 of 22 Old 03-20-2017, 10:07 PM
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Maybe if you spelled axles right they wouldn't be offended ! lol
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post #8 of 22 Old 03-20-2017, 10:32 PM Thread Starter
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Maybe if you spelled axles right they wouldn't be offended ! lol
Whoops sorry about that didn't realize the typo this entire time haha!
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post #9 of 22 Old 03-21-2017, 04:25 AM
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Definitely abnormal - it's not "premature wear" but rather "something wasn't done right" in either manufacturing or assembly.

Under warranty, but inconvenient. Should be great when you get it back though.

I'm on my 4th wrangler, 2nd Rubicon (first JKU), and every one was purchased new and was off road within 2000 miles. Never had any problems with any of them. They've all been commuter DD, off-road weekend heroes, road trip cruisers, pack mules, and generally ridden fairly hard. No. Problems.

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post #10 of 22 Old 03-21-2017, 06:06 AM
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When you say "front axles"...you mean the front axle shafts correct?

I still think you are somehow being BS'd. What the hell clicks on the front axle shafts but the U joint or the unit bearings. Both of which can be replaced without swapping out the entire shafts.

something is weird

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post #11 of 22 Old 03-21-2017, 08:11 AM
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Another dealership service employee here, sounds like a weird case. Anytime I hear a customer refer to "ticking" it makes me think of the head problems the 3.6L had in 2012.

Keep us updated, I'm interested to hear how this shakes out

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post #12 of 22 Old 03-21-2017, 09:16 AM Thread Starter
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Definitely abnormal - it's not "premature wear" but rather "something wasn't done right" in either manufacturing or assembly.

Under warranty, but inconvenient. Should be great when you get it back though.

I'm on my 4th wrangler, 2nd Rubicon (first JKU), and every one was purchased new and was off road within 2000 miles. Never had any problems with any of them. They've all been commuter DD, off-road weekend heroes, road trip cruisers, pack mules, and generally ridden fairly hard. No. Problems.
That's amazing! I'm looking forward to many trips and adventures with mine. Glad to hear some great feedback as to the reliability of them!
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post #13 of 22 Old 03-21-2017, 09:18 AM Thread Starter
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Originally Posted by TCdawg View Post
When you say "front axles"...you mean the front axle shafts correct?

I still think you are somehow being BS'd. What the hell clicks on the front axle shafts but the U joint or the unit bearings. Both of which can be replaced without swapping out the entire shafts.

something is weird
I hear you on that. I'm worried about what may be the cause of the so called "wear" on the axles... I find it strange how a axle can be making this ticking noise, I'd suspect the u joints like you mentioned
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post #14 of 22 Old 03-21-2017, 09:21 AM Thread Starter
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Originally Posted by GRIZZLY47 View Post
Another dealership service employee here, sounds like a weird case. Anytime I hear a customer refer to "ticking" it makes me think of the head problems the 3.6L had in 2012.

Keep us updated, I'm interested to hear how this shakes out
As I was digging deeper it seems the head issues was the only issues causing a "ticking" as well. That's my worst fear. Apparently they put a chassisscope or stethoscope whatever the proper name is for it and noticed all the noise coming from the front axles/ diff area. Upon dropping the front diff assembly they noticed wear on the front axles

They service manager assured me the axles should be in Wednesday and if all goes well I should hear from them on Thursday. Keep you in the loop
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post #15 of 22 Old 03-21-2017, 09:47 AM
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post #16 of 22 Old 03-21-2017, 10:42 AM
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Ask to see the axle shafts that they took out and get a pic of the "abnormal wear" they are talking about.

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post #17 of 22 Old 03-21-2017, 11:04 AM Thread Starter
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Ask to see the axle shafts that they took out and get a pic of the "abnormal wear" they are talking about.
Just left a message for my service advisor asking for pictures of the front axles with the wear on them so hopefully he'll get those over to me. Once I receive any news I'll check back in
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post #18 of 22 Old 03-26-2017, 02:10 PM
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Possibly D30 axles slammed into the D44 .. they would fit but the splines would bounce around in there and make a racket.. There is just NO WAY Ujoints will start ticking with only 200 miles unless the retainer clips were not installed and the caps fell out.... But both sides?

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post #19 of 22 Old 03-26-2017, 08:40 PM
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Both of which can be replaced without swapping out the entire shafts.
I'd be very surprised if a Jeep dealer replaced a u-joint when they could instead order you a new shaft. These days it's all about ordering the part number that represents the full assembly of whatever is broken.
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post #20 of 22 Old 03-26-2017, 11:56 PM Thread Starter
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I guess we'll see tomorrow. I guess all the "new parts" are in and they'll be starting my jeep tomorrow mid day. I also requested photos as mentioned above keep everyone posted! Hope I can have my baby back soon.... she's been in the shop longer then I actually drove her 😔
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post #21 of 22 Old 03-30-2017, 11:05 AM Thread Starter
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Just got her back yesterday and she's good as new!!! So far.... lol they ended up explaining to me that it actually wasn't the axles but instead the "oil slingers" so those got replaced along with guides and seals or something along those lines. Got the paper work and work order stuff. Took a picture of the worn oil slingers I'll post those up a little later today
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post #22 of 22 Old 03-30-2017, 01:07 PM
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Glad to here you got your Jeep back. Now go and enjoy it.
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