great exchange with chrysler RE: Transmission Oil Line TSB
11:00:52 AM : : Initial Question/Comment: looking for info on jeep wrangler transmission cooler line TSB.
11:01:02 AM : System: Maria has joined this session!
11:01:02 AM : System: Connected with Maria. Your Reference Number for this chat is x.
11:01:17 AM : Maria: Welcome to Chrysler Web Chat. My name is Maria; I will be assisting you today
11:01:27 AM : Maria: We regret to learn of the problems you are having with your brand new vehicle.
11:01:38 AM : Maria: Can you please provide your VIN, name, address, telephone number and current mileage?
11:01:48 AM : it is a 2008 jeep wrangler. 1Jxxxxxxxxxxxxxxxxxx
11:02:08 AM : xxxxx and about 62000 miles
11:02:57 AM : Maria: Thank you for the information. One moment while we look into this.
11:03:52 AM : : transmission oil line is leaking and it should be covered under a TSB, correct?
11:05:17 AM : Maria: No, the repair would not be covered under the TSB. Technical service bulletins are used to assist the mechanic to repair the issue.
11:06:06 AM : : even though this is a known documented issue?
11:07:20 AM : Maria: There is not recall on your vehicle for this matter and I have no information on the transmission cooler lines being an issue for this make or model.
11:07:57 AM : : i know that you probably don't care, but i've been a jeep owner for 13yrs now. my current jeep is burning oil at 1qt/500miles verified by a dealer and now this. i can't believe how little you care about the customer.
11:10:47 AM : Maria: One moment more while we look into this.
11:11:32 AM : : customer satisfaction notification L05.http://www.jeep.com/universal/websel...ce/pdf/L05.pdf
11:12:27 AM : Maria: That recall does not apply to your vehicle.
11:13:01 AM : : my 2008 jeep wrangler with 3.8L engine and automatic transmission?
11:14:05 AM : : "We are recommending the following improvements be performed on some 2008 and 2009 model year
Jeepâ Wrangler vehicles equipped with a 3.8L engine and an automatic transmission."
11:14:05 AM : Maria: When was the oil test done on your vehicle?
11:14:15 AM : : a few months ago.
11:14:32 AM : Maria: Which dealer did you take it to?
11:14:40 AM : : dealer stated without tearing engine down, it was probably a warn piston ring which wouldn't be covered under any warranty
11:14:53 AM : ny
11:15:15 AM : .com/
11:15:15 AM : Maria: One moment while we contact them.
11:16:42 AM : : regarding?
11:17:27 AM : Maria: The test they performed on the vehicle.
11:17:52 AM : : for what purpose?
11:18:42 AM : Maria: We need to speak to the dealer about the issue and the repairs it needs.
11:28:34 AM : : Maria, have you had any luck?
11:32:37 AM : Maria: I was unable to speak with Tim but I left him a message about this. Unfortunately at this time due to the time and mileage of the vehicle Chrysler would be unable to assist you with any cost for the repair.
11:33:28 AM : : that is unfortunate. my extended warranty wouldn't cover it either.
11:34:02 AM : Maria: We apologize that the repair is not covered under any warranty.
11:35:02 AM : : i guess i don't understand, especially when the original owner for the 2008 has the lifetime drivetrain warranty.
11:35:31 AM : : it is not fault of yours, but i am just at a loss. this is my third jeep and probably my last.
11:36:57 AM : Maria: Well I am sorry to hear that you will not be purchasing another Jeep. The decision remains the same. Is there anything else I can assist you with today?
11:37:08 AM : no. thanks.