ACE Rear Bumper & Tire Carrier Customers,
It has recently been brought to our attention that we have a quality issue with a small sample of our tire carriers spindles.
We received a shipment of raw material for the carrier spindle that although had the correct cert; we have now discovered, did not match its actual grade. In short, the supplier mismarked the steel. As a result, the tire carrier spindle for a batch of 10-15 ACE Rear Bumper Tire Carriers that were shipped from late June to early July, is not up to the quality we demand.
Since this discovery, we have begun contacting customers whom we believe have been shipped the defective parts and are replacing them with new tire carriers, as well as informing all of you through the Jeep Forums. We would like to ask all ACE Rear Bumper Tire Carrier customers to please take a look and keep an eye on your tire carrier spindle and welds to make sure they dont look compromised.
If you feel you have a defective spindle, please contact me through any of the phone numbers or email below, and we will send you a replacement immediately.
We apologize for this lapse in quality and inconvenience. We pride ourselves on the rigidity and durability of our products, and this is not the way we expect our products to perform. Unfortunately, this was a one-time fluky event, which outside of having a metal testing lab on-site, was beyond our ability to discern.
Thank you for your patience, understanding and business,
Owner, ACE Engineering
Business - 586-806-6641